30 July 2001: Aspect Communications Corporation (Nasdaq: ASPT), the leading provider of business communications solutions that help companies improve customer satisfaction, reduce operating costs, gather market intelligence and increase revenue, announced today that the Aspect® eWorkforce Management solution for multichannel contact centre staffing now supports Microsoft SQL Server version 7.0. The SQL Server provides a streamlined enterprise relational database platform for large-scale online transactional processing, data warehousing and eCommerce applications. Aspect’s workforce management solution for the Microsoft SQL Server makes forecasting and scheduling staff to handle voice, Web and e-mail traffic easier, faster and more cost-effective.
“Our customers have been asking for SQL Server support because the platform is user-friendly and can handle heavy transaction volumes. So we wanted to give our customers the added advantage of support for this technology,” said Paul Tollan, Aspect UK managing director. “We’ve supported industry standards such as Oracle for quite some time, and adding support for the Microsoft SQL Server is just another example of how Aspect continually sets the standard for automated contact center staffing.”
According to independent research studies, the SQL Server is the most popular Web database with 68 percent market share (Zona Research, January 2000), a low total cost of ownership and a high ease-of-use rating compared to other enterprise relational database management and analysis systems.
Aspect eWorkforce Management forecasts contact volumes and handle times for all customer communications; determines the requirements for and assigns works schedules to multiskilled staff at multisite, multichannel contact centres to maximise revenue and improve service quality; and tracks performance by operational criteria, such as service level. A dependent, additional software module—eSchedule Planner—empowers contact centre staff to view and request changes to their own schedule information with a Web browser for automated response based on pre-defined staffing policies.
About Aspect Communications
Aspect Communications Corporation is the leading provider of business communications solutions that help companies improve customer satisfaction, reduce operating costs, gather market intelligence and increase revenue. Aspect is the trusted mission-critical partner of 76 percent of the Fortune 50, daily managing more than 3 million customer sales and service professionals worldwide. Aspect is the only company that provides the mission-critical software platform, development environment and applications that seamlessly integrate voice-over-IP, traditional telephony, e-mail, voicemail, Web, fax and wireless business communications, while guaranteeing investment protection in a company's front-office, back-office, Internet and telephony infrastructures. Aspect's leadership in business communications solutions is based on more than 16 years of experience and over 7,600 implementations deployed worldwide.
The company is headquartered in San Jose, Calif., with offices around the world, as well as an extensive global network of systems integrators, independent software vendors and distribution partners.
Aspect’s UK office is based in Stockley Park, Uxbridge, Middlesex and can be reached on 0800 ASPECT (ie, 0800 277328) or visit the company’s Web site at http://www.aspect.com.
Aspect, the Aspect logo and the phrases and marks relating to other Aspect products and services discussed in this press release constitute one or both of the following: (1) registered trademarks and/or service marks of Aspect Communications Corporation in the United States and/or other countries or (2) intellectual property subject to protection under common law principles. All other names and marks mentioned in this document are properties of their respective owners.
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