London-based customer management and support company iDesk pIc, today announced a number of new executive appointments to help drive the company’s expansion into new customer-focused business services.
Drawing on its proven track record in customer care and technology, iDesk is expanding its product portfolio to incorporate two new customer-orientated services. Having successfully established its ebillity solution as the first fully outsourced model for EBPP in the UK over the past year, iDesk’s latest offerings, Call Centre Hotel and Intelligent Email, are part of the company’s strategic initiative to expand its range of solutions designed to address customer support needs.
Commented Steve Berry, CEO of iDesk, “We have identified Call Centre Hotel and Intelligent Email as two significant market opportunities for iDesk as internal and external call centres rise to the challenge of delivering on increasingly demanding customer care initiatives.”
To help drive iDesk’s latest technological advances, Steve Berry, CEO, has made several additions to the management team. Claire Harrold has been appointed as Marketing Director, responsible for directing and leading the company’s marketing function which includes marketing strategy, product marketing, marketing communications, new business development and partnerships. Karan Martin is appointed as Business Director, David Callaghan as Channel Director.
The new team will manage the launch of iDesk’s latest offerings:
· Call Centre Hotel, which provides immediate access to a fully operational multi-media call centre equipped with the latest technology for a limited period and at very short notice. Available 24/7, iDesk’s Call Centre Hotel enables companies to accommodate overspill for their established call centres, without incurring the delay or expense of building a new facility.
· Intelligent Email, a service targeted at call centres and in-house customer service departments who receive high volumes of email and require a system to manage the workflow and reduce costs. The iDesk Intelligent Email solution is available as a managed service for enterprises that wish to outsource both the human and technical requirements to iDesk. Alternatively, the system can be purchased outright.
“These new members of our team bring additional depth and industry experience to iDesk and all will play key roles in continuing iDesk’s success in enabling companies to deliver first class customer service,” said Steve Berry, CEO at iDesk. “ With the new team in place and the initiatives taken to date, iDesk is well positioned to address the CRM market opportunity.”
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iDesk provides world class customer management and support solutions for contact centres and technology companies. Using its understanding of customer interaction, technology and business processes, iDesk supports its clients in creating and enhancing profitable relationships.
With acknowledged expertise in providing unrivalled customer and technical support, as well as a proven portfolio of products and services, iDesk is uniquely positioned to deliver effective customer management. Through a highly flexible, modular approach that is easily integrated with existing systems, iDesk reduces costs and increases revenue potential.
Current modules and services include: consultancy; web-based support applications (email management; workflow; knowledge-based self-help; electronic bill presentation and payment; automated web design), integration services, technical support, managed services and call centre facilities
Clients include: BT, Cable & Wireless, Barclays Bank, Worldcom, Mirror Group and John Menzies. For more information, visit iDesk at: http://www.idesk.com
Alex Murphy or Lisa Allen
+44 (0)1494 434 434
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