Chordiant Unified Solution Builder reduces complexity of CRM Implementations Tuesday 31 July 2001 PDF Print New software speeds implementation and decreases deployment costs of CRM Solutions July 31, 2001 - Chordiant Software, Inc. (Nasdaq:CHRD), a leader in Unifying Customer Relationship Management (CRM) solutions, today introduced Chordiant Unified Solution Builder, a software application designed to save customers time and money by reducing the complexity of CRM implementations. The complexity and time-intensive nature of CRM implementations have been some of the major pain points in the CRM industry. Chordiant's Unified Solution Builder is expected to reduce CRM project complexity and implementation time by providing a complete process, methodology and tool kit to rapidly implement Chordiant's best-of-breed, enterprise-class CRM solutions. From project beginning to project end, Unified Solution Builder components guide users every step of the way to help them quickly deploy successful CRM solutions. "Chordiant Unified Solution Builder was designed to help our customers plan and implement CRM solutions that meet their complex business requirements and deliver results across the enterprise," said Sam Spadafora, Chordiant chairman and CEO. "With Chordiant's Unified Solution Builder, Global 1000 companies and systems integrators will be enabled to more quickly and easily customise and deploy Chordiant's enterprise-class CRM platforms and applications." Chordiant's Unified Solution Builder software guides the process for developing and integrating Chordiant's highly flexible and scalable CRM solutions into Global 1,000 customers' existing enterprise-wide systems. Customers gain faster ramp-up times, are able to reuse components and can maximise existing developer resources and system investments. The software application acts as a comprehensive project plan that provides the components and information needed to help customers and systems integrators deliver CRM solutions on time and within budget. - The process component of Unified Solution Builder includes flow diagrams, task descriptions and information on required skills and inputs to guide the user in determining how the project should be approached, as well as the human resources needed to complete the project. - The methodology component guides the user step-by-step through the tools and procedures required for the project and includes deliverable templates and samples. - The Unified Solution Builder tools component provides users with important applications needed to complete projects, including editors and component libraries, to complete the project. Solution Builder unifies the customisation of Chordiant products and can be used by customers, systems integrators - the tool complements the complete delivery model of leading systems integrators - and Chordiant delivery teams to implement advanced CRM solutions, which use the Chordiant Intelligent Customer Interaction Management (ICIM) platform technology for automating business processes and policies and integrating with back-office systems. About Chordiant Software Inc. Heavily represented by the financial services, telecommunications and travel industry sectors, Chordiant's clients typically have more challenging environments for e-Selling and e-Servicing, due to the complexity of decisions involved in completing a purchase and the higher average monetary value of such transactions. Chordiant delivers a Unifying Customer Relationship Management (CRM) solution based on Chordiant's branded platform strategy, the Intelligent Customer Interaction Management (ICIM) platform. Chordiant's ICIM platform provides highly scalable building blocks for developing and integrating flexible CRM solutions into customers' existing enterprise-wide systems. No matter how consumers choose to communicate with the enterprise--through branch locations, Web, e-mail, telephone, or wireless access the Chordiant Unified CRM Solution provides a real-time, single view of each customer and a consistent, personalised process for every interaction. It includes a comprehensive business process engine, which allows companies to implement best business practices across multiple touchpoints. As a result of Chordiant's sophisticated Marketing Automation Business Services, marketers can maximise their ROI through the creation, execution and refinement of sophisticated direct marketing initiatives that span both traditional and online channels. Chordiant empowers high-value contacts designed to retain customers, grow revenues and drive profits during every contact. Headquartered in Cupertino, Calif., Chordiant maintains offices in Boston; Chicago; Dallas; Manchester, New Hampshire; New York; London and Brentford, U.K.; Amsterdam; Paris; Munich; and Sydney and Melbourne, Australia. Further information is available by visting the website: http://www.chordiant.com Safe Harbor This news release includes "forward-looking statements" that are subject to risks, uncertainties and other factors that could cause actual results or outcomes to differ materially from those contemplated by the forward-looking statements. Forward-looking statements in this release are generally identified by words such as "believes," "anticipates," "plans," "expects," "will," "would," and similar expressions which are intended to identify forward-looking statements. There are a number of important factors that could cause the results of Chordiant to differ materially from those indicated by these forward-looking statements, including, among others, potential difficulties in the assimilation of operations, strategies, technologies, personnel and products of acquired companies and technologies, the impact of perceived or actual weakening of economic conditions on customers' and prospective customers' spending on Chordiant software and services; quarterly fluctuations in Chordiant's revenues or other operating results; failure by Chordiant to meet financial expectations of analysts and investors, including failure resulting from significant reductions in demand from earlier anticipated levels; risks related to market acceptance of Chordiant's products; customization and deployment delays or errors associated with Chordiant products; impact of long sales and implementation cycles for certain Chordiant products; reliance by Chordiant on a limited number of customers for a majority of its revenues; Chordiant's need to retain and enhance business relationships with systems integrators and other parties; Chordiant's use in its products of third-party software; activities by Chordiant and others regarding protection of intellectual property; and competitors' release of competitive products and other actions.. Further information on potential factors that could affect the financial results of Chordiant are included in risks detailed from time to time in Chordiant's Securities and Exchange Commission filings, including wi report on Form 10-Q for the quarterly period ended March 31, 2001, as filed on May 15, 2001 and the Annual Report on Form 10-K filed on March 27, 2001. These filings are available on a website maintained by the Securities and Exchange Commission at http://www.sec.gov. Chordiant does not undertake an obligation to update forward-looking or other statements in this release. Chordiant and the Chordiant logo are registered trademarks and Chordiant Unified CRM for Extreme Demands is a trademark of Chordiant Software Inc. JX Architecture is a trademark of Chordiant Software Inc. 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