London-based customer management and support company iDesk pIc, today announced the availability of its new Call Centre Hotel service, which makes all or part of iDesk’s 300-seat multi-media call centre facility located in NW London, available around the clock on a short-term, short-notice contract basis.
iDesk has made a substantial investment in advanced technical support and customer helpdesk technology at the site in Wembley and believes it has identified a market opportunity that will appeal to many companies who need the option of a fully-operational contact centre equipped with the latest technology.
iDesk has the ability to conform to the specific needs of the client. With the use of ACD telephony and state of the art computer technology, iDesk can create a customised, comprehensive, easily accessible service designed around the customer’s specific needs.
“We are in a perfect position to provide short-term hosting services to companies requiring the urgent use of a customer contact centre and its facilities,” said Steve Berry, CEO, iDesk. “This, combined with our experience in providing call centre professionals and trained agents, enables us to provide businesses with tremendous value in the current climate and makes us a natural choice for our customers.”
iDesk’s Call Centre Hotel allows customer support functions to expand as and when needed without impacting on the core business and without the capital or skills required to scope, install and manage a modern technology-based call centre. Call Centre Hotel is also fully-equipped to handle short-term planned activity such as product launches, seasonal activity and telemarketing.
“Using the iDesk service, the company's efficiencies are maximised by only paying for seats as and when they need them,” explains Berry. “Call Centre Hotel offers the ideal solution for companies needing to accommodate overspill for an established call centre, without incurring the delay or expense of building a new facility. In short, Call Centre Hotel offer organisations a seamless, cost-effective extension of their own services coupled with complete accountability and reliability. The real advantage is, we have the resources to be able to provide all this at 48 hours notice,” concludes Berry.
In addition to the call centre itself, iDesk also provides various facilities such as meeting rooms, reception areas, agent and customer parking, office facilities and a supply of agents where required.
Early stage customers include Cable & Wireless and Tiscali (who own LineOne).
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iDesk provides world class customer management and support solutions for contact centres and technology companies. Using its understanding of customer interaction, technology and business processes, iDesk supports its clients in creating and enhancing profitable relationships.
With acknowledged expertise in providing unrivalled customer and technical support, as well as a proven portfolio of products and services, iDesk is uniquely positioned to deliver effective customer management. Through a highly flexible, modular approach that is easily integrated with existing systems, iDesk reduces costs and increases revenue potential.
Current modules and services include: consultancy; web-based support applications (email management; workflow; knowledge-based self-help; electronic bill presentation and payment; automated web design), integration services, technical support, managed services and call centre facilities
Clients include: BT, Cable & Wireless, Barclays Bank, Mirror Group, John Menzies and Worldcom. For more information, visit iDesk at: http://www.idesk.com
Alex Murphy or Lisa Allen
(+44) (0) 1494 434 434
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