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Interactive Intelligence increase channel presence in the UK with signature of contact centre solutions VAR, Callscan Ltd

London (August 7, 2001) – Interactive Intelligence Inc. (NASDAQ: ININ) has announced it has secured another addition to its channel programme with the signature of contact centre solutions VAR, Callscan Ltd as a premier partner.

Chosen for its experience and knowledge of the contact centre market in the UK, Callscan which provides contact centres with innovative, industry specific solutions utilising state of the art technology will distribute Interactive Intelligence’s Customer Interaction Center (CIC) - the all-in-one solution for contact centre automation which includes skills-based routing and management capabilities for inbound, outbound, or blended interactions.

“The knowledge Callscan has of the contact centre environment will certainly increase the exposure of Interactive Intelligence and CIC,” said Jerry Fleming, Vice President of Sales, Interactive Intelligence. “This agreement will enable customer contact centres to receive

leading technology from Interactive Intelligence, but also the very best in service and support from Callscan.”

“ Callscan are committed to being at the forefront of contact centre developments by offering best-of-breed applications to our customers,” said Steve Payne, Marketing Manager, Callscan Ltd. “ The agreement with Interactive Intelligence to distribute CIC will allow us to greatly enhance our solution capabilities and improve our customer service.”

About Interactive Intelligence Inc.

Interactive Intelligence Inc. (NASDAQ: ININ) is a global developer of interaction management software designed to automate communications for contact centers, enterprises, e-businesses and service providers. The company was founded in 1994 and, today, has a worldwide customer base of more than 750 companies. Based on an open, unified platform, the Interactive Intelligence product line was designed as a flexible and affordable alternative to traditional telecom solutions. The Interactive Intelligence product line is subject to multiple United States and international patents pending. Interactive Intelligence has won numerous awards, including Microsoft's 1998 Fastest Growing Independent Software Vendor's (ISV's) award, Red Herring's Top 100 Technology IPOs of 1999 and Software Magazine's 2000 Top 500 Software and Services companies. Interactive Intelligence's global headquarters are located in Indianapolis, IN, with European headquarters in Aix-en-Provence, France and Asia Pacific headquarters in Tokyo, Japan.

Interactive Intelligence can be reached at + 33 442 910 910 or

About Callscan Limited

Callscan Limited is dedicated to improving all aspects of call centre performance. It offers a comprehensive range of call centre software, training and services.

Founded in 1981, Callscan is a wholly owned subsidiary of the Next Group.

This release contains certain forward-looking statements that involve a number of risks and uncertainties. Among the factors that could cause actual results to differ materially are the following: rapid technological changes in the industry, volatility in the market price of the company's common stock; the company's ability to achieve profitability, to manage successfully its growth and increasingly complex third party relationships, to maintain successful relationships with its current and any new resellers, to maintain and improve its current products and to develop new products and to protect its proprietary rights adequately; and other factors described in the company's SEC filings, including the company's latest annual report on Form 10-K and its quarterly reports on Form 10-Q.
Copyright© 1994 - 2001 Interactive Intelligence Incorporated. All rights reserved. Interactive Intelligence®, Enterprise Interaction Center®, EIC™, Interaction Center™, Interaction Center Platform™, Customer Interaction Center™, CIC™, Service Interaction Center™, SIC™, Interaction Recorder®, Interaction Dialer™, Interaction Director™, e-FAQ™, Wireless Interaction Client™ and Mobilité™ are all trademarks or registered trademarks of Interactive Intelligence, Inc. All other products and company names should be considered servicemarks or trademarks of their respective companies.

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