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New web-based Knowledge Management portal delivers on KM promise
with ground-breaking context-aware knowledge architecture

IT FACTORY, a leading global supplier of knowledge technology solutions, today introduced a new knowledge management (KM) solution that significantly improves the accuracy, relevance and usefulness of information retrieved from corporate data stores.

IT FACTORY’s new ITF Authoriti is an open-platform, web-based knowledge management portal that leverages IT FACTORY’s patent-pending knowledge architecture to deliver the “single best answer,” rather than a vast set of search results, to user inquiries. This pioneering knowledge architecture adapts search results to each user’s role in the organization, their specific business needs, and to the organizational model itself, bringing a new level of sophistication and value to the knowledge management market. IT FACTORY is currently engaged in an ITF Authoriti pilot project with a major US corporate.

“ITF Authoriti is the first product to deliver on the promise of KM, and significantly increases the value of both internal and external knowledge,” said Lars Johansen, president and CEO of Boston-based IT FACTORY. “Today, many KM initiatives have failed to live up to their promise, because they rely on automated systems to bring back a long list of possible sources of the right answer, leaving users with the time-consuming task of sifting through these search results to find the information they’re looking for. ITF Authoriti overcomes this by adding a level of intelligence to the indexing and search process, and returns the ‘single best answer’ to users’ information needs.”

ITF Authoriti is a comprehensive knowledge management system that enables users to instantly locate the most accurate and relevant answers to their pressing business questions. The system is a fully configurable KM portal, accessed by users via any standard web browser, that aggregates and indexes data from virtually any data source, either inside or outside the organization. ITF Authoriti provides an out-of-the-box solution for rapid implementation that can also be easily customized and scaled as the organization’s information needs mature.

The underlying foundation of ITF Authoriti is IT FACTORY’s “Knowledge Architecture” (patent pending in North America), which maps information according to the specific information needs of each organization. This architecture effectively shifts the burden of managing knowledge away from end-users by giving authors and content managers an easy means of classifying information up front according to the existing language, practices and business model of the organization. ITF Authoriti also provides an evaluation mechanism for users to rate the value of information retrieved in the system, which not only improves the accuracy of future searches, but also helps authors create more relevant content. Early versions of this knowledge architecture have delivered significant customer ROI in implementations in IT FACTORY’s previous generation product line.

To further enable the intelligent indexing of information sources, ITF Authoriti provides ready-to-implement organizational classifications, to map the search process to the needs of specific organizational groups, such as professional services, sales or marketing, human resources or product management. Companies can further refine this process by mapping their specific organizational structure, as well as their specific business terminology, into the system. By organizing and contextualizing information based upon the business-specific language and the organizational model of the company, ITF Authoriti significantly improves the quality and relevance of information retrieval.

ITF Authoriti provides an extremely easy-to-use interface, making it easy for users to learn the system and begin to contribute and gain access to knowledge. End-users can also personalize their own views of information, enabling each user to organize information sources and desktop applications in the most productive way possible. ITF Authoriti also enables users to visualize content associations, making it easier to navigate through related information sources to find the best answer. This highly intuitive interface provides users with a knowledge management solution that requires minimal training, and delivers quality content that is immediately relevant to users’ business needs.

Unlike other knowledge management systems that only compound the problem of information overload by requiring users to sift through an exhaustive list of possible information sources, ITF Authoriti relates both the query and the answer to the specific context of each user, returning only “the Single Best Answer” to users’ pressing business questions. ITF Authoriti also facilitates easy collaboration with other users on information searches directly within the user interface, and enables users to have relevant information ‘pushed’ to them when it becomes available.

Pricing and Availability

ITF Authoriti, priced at $395 per user, is available immediately from IT FACTORY. For an on-line demo of ITF Authoriti, please visit


IT FACTORY is a leading global provider of knowledge technology solutions that increase organizational effectiveness, and turn enterprise knowledge into enterprise profit. IT FACTORY solutions build upon an organization’s existing investment in the advanced communications platforms, Lotus Notes/Domino, Microsoft Exchange and Microsoft SharePoint Portal Server. The company leverages the ITF Business Applications, Development Tools, Architecture and Services to enable rapid, cost-effective deployment of knowledge based solutions. IT FACTORY customers include IBM, Minolta, Phillips, GN Netcom, the American Management Association, the U.S. Environmental Protection Agency, and many other well-known international firms. IT FACTORY provides solutions via its own professional service organization and field sales force, as well as via an international network of more than 300 highly qualified business partners.

Headquartered in Boston, with UK operations based in Staines, Middlesex, the company has more than 400 people in 17 offices throughout the world.

For more information visit:

IT FACTORY, and the ITF logo are registered trademarks of IT FACTORY A/S. ITF Software Development Kit, ITF Architecture, and ITF Business Suite are trademarks of IT FACTORY A/S. Lotus and Lotus Notes are registered trademarks and Notes and Domino are trademarks of Lotus Development Corp. All other trademarks are property of their respective owners. Product names mentioned herein may be trademarks and/or registered trademarks of their respective companies.

Editors Contacts:
Deirdra Griffin-Duce
Tel: 01784 496900

Andreina West/Mary Phillips
PR Artistry
Tel: 01491 636191

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