VIACODE JAVA ADVANCE DELIVERS REMOTE TROUBLESHOOTING FOR PKI Monday 13 August 2001 PDF Print One of the major barriers to smooth and cost-effective deployment of digital certificate-based security has been pushed aside by a team working for UK trust services provider Royal Mail ViaCode. A unique Java-based applet allows, for the first time, remote diagnosis of client installations - enabling help-desk staff to rapidly resolve failed or flawed digital certificate implementations. Now being deployed by ViaCode in the UK, the applet is expected to deliver a major boost in customer satisfaction. "Globally, big price tickets and high cost of ownership are two prime reasons why the level of in-house PKI deployments has failed to keep up with analyst and vendor expectations," says ViaCode managing director Jim Pang. "For the cost of an in-house solution a company could use ViaCode for 30 years. But we've always felt we needed to do more than simply offer an easily understood, cost-effective model. "Our Java applet goes a long way towards balancing the support equation too. It enables us to hand-hold even the most timid of PC users so that they quickly get a working implementation. We believe that by making certificate-based security both affordable and approachable we're unlocking the huge potential in this market." Ross Patel, head of encryption technology at ViaCode, says user security was a foremost design goal. "It would have completely undermined the whole ViaCode proposition if we'd developed something that left users exposed. So there is no examination or manipulation of personal data. Information that the applet gathers is encrypted and contains nothing that can uniquely identify a user to anyone other than our support team." Customers access the applet through the ViaCode customer support Web site. They see a dialogue box explaining what the applet does before being invited to click a button to accept. Taking less than a minute to download over a 28k analogue connection, and using no memory-intensive routines, the applet searches for an installed ViaCode certificate before using it to encrypt, sign, decrypt and verify a randomly generated data set. The applet then generates a report and automatically sends it as an HTML mail file to ViaCode customer support, at the same time displaying on-screen for the customer a high-level explanation of what it found. Fail-safe routines operate in the event of a dropped Web connection. "Getting quality information quickly is always one of the major challenges for any customer support operation, particularly when you're shielding customers from the underlying complexity of the technology," says Pang. "Now we can go straight to the heart of a problem and get our customers operational in double-quick time." ViaCode uses the world's most proven and widely-deployed public key infrastructure (PKI), operated to standards that set a new international benchmark for thoroughness and integrity. ViaCode digital certificates are valuable and credible. Issued only after rigorous proof of identity, they are instantly revocable with immediate system-wide effect. For further information visit the website http://www.viacode.com ViaCode encryption uses full-strength 128-bit cryptography. A secure key-backup and recovery facility means critical information, previously encrypted, is not lost in the event of a certificate being damaged or mislaid. Separate key pairs for encryption and signing mean ViaCode digital signatures are non-deniable. A concise overview of the technology, security policies and procedures underpinning ViaCode is available on request. - ENDS - Further editorial information: Royal Mail ViaCode: Alison Ingleby - 020 7847 3391 Sage Partnership: Kevin Fiske - 0118 9344007 This press release was distributed by ResponseSource Press Release Wire on behalf of The Sage Partnership in the following categories: Consumer Technology, Personal Finance, Business & Finance, Computing & Telecoms, for more information visit https://pressreleasewire.responsesource.com/about.