Stockley Park, London, 17 August 2001. Aspect Communications Corporation (Nasdaq: ASPT), the leading provider of business communications solutions that help companies improve customer satisfaction, reduce operating costs, gather market intelligence and increase revenue, has received an order from NTL, the UK’s leading broadband communications company, that will see NTL double the capacity of its VISP call centre in Newport, Wales.
An Aspect Communications customer for four years, NTL has upgraded its call distribution system from Aspect CallCenter Release 7 to Aspect CallCenter 2000 v8 and has adopted Aspect’s eWFM 2000 workforce management software, replacing its Aspect TCS 4.4 solution.
The VISP call centre provides branded helpdesk and support services to NTL’s commercial clients including Virgin.net and Which online.
Adrian Phillips is product manager for the VISP call centre. He says, “This upgrade to the call centre will see us double our agent capacity over the next 12 to 18 months to handle increased business from both existing and new customers, and improve customer service.”
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More on NTL
· NTL offers a wide range of communications services to homes and business customers throughout the UK, Ireland, Switzerland, France, Germany and Sweden. Over 20 million homes are located within the NTL's group franchise areas, covering major European cities including London, Paris, Frankfurt, Zurich, Stockholm, Geneva, Dublin, Manchester and Glasgow. NTL and its affiliates collectively serve over 8.4 million residential cable telephony and Internet customers, including approximately 1.5 million off-net Internet and telephony customers.
· In the UK, over 11 million homes are located within NTL's fibre-optic broadband network, which covers nearly 50% of the UK including, London, Manchester, Nottingham, Oxford, Cambridge, Cardiff, Glasgow and Belfast. NTL now serves over 2.8 million on-net residential, cable telephony and Internet customers and approximately 1.5 million off-net Internet and telephony customers, across the UK.
· NTL has over 76,000 UK business customers, including Royal Bank of Scotland, Comet, AT&T and Orange. NTL offers a broad range of technologies and resources to provide complete multi-service solutions for businesses from large corporations to local companies.
· NTL has a 40-year history in Broadcast TV and radio transmission and helped pioneer the technologies of the digital age. 22 million homes watch ITV, C4 and C5 thanks to NTL’s broadcast transmitters.
About Aspect Communications
Aspect Communications Corporation is the leading provider of business communications solutions that help companies improve customer satisfaction, reduce operating costs, gather market intelligence and increase revenue. Aspect is the trusted mission-critical partner of 76 percent of the Fortune 50, daily managing more than 3 million customer sales and service professionals worldwide. Aspect is the only company that provides the mission-critical software platform, development environment and applications that seamlessly integrate voice-over-IP, traditional telephony, email, voicemail, Web, fax and wireless business communications, while guaranteeing investment protection in a company’s front office, back office, Internet and telephony infrastructures. Aspect’s leadership in business communications solutions is based on more than 16 years of experience and over 7,600 implementations deployed worldwide. The company is headquartered in San Jose, California, with offices around the world as well as an extensive global network of systems integrators, independent software vendors and distribution partners. Aspect’s UK offices are in Stockley Park, Uxbridge, Middlesex and be reached on 0800 ASPECT (ie 0800 277328)
Michael Gray/Adrienne Routledge, Gray Associates
Tel: 020 8 744 9168
Email: firstname.lastname@example.org; email@example.com
Stephanie Hazan, Aspect Communications
Tel: 020 8 589 1000, email: Stephanie.firstname.lastname@example.org
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