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German industry-independent security website www.trojaner-info.de recognises Trend Micro as the leader in the Trojan and virus support arena


Marlow, England, 12 September 2001 – Trend Micro (NASDAQ: TMIC, TSE: 4704), a leading provider of network antivirus and Internet content security solutions, is pleased to announce that it has achieved best results in a support test executed by the industry-independent security website www.trojaner-info.de. Trend Micro’s quick reaction and the quality of its responses were particularly convincing to the test editors when awarding this accolade.


The focus of this Trojan test was on the quality of support services that antivirus software companies provide to potential customers. The test editors were not so much interested in product support itself or in the performance of the virus scanners, but wanted to receive answers to questions on viruses, Trojans and other malicious code that end users frequently have to face.


To conduct the test the editors gave themselves fictitious names and sent five questions, via different service providers to the support centres of each of the ten most important antivirus software companies. These questions concerned general problems such as virus warnings, dealing with boot sector viruses and the differentiation between hoaxes and viruses. As an added test each support centre was sent an unknown Trojan-server in a password-protected ZIP-file for analysis. Credit was given to those companies who were quick to respond, correct in their answers and advice and who replied in German.


Trend Micro, which is known to end users for its consumer desktop antivirus software, PC-cillinä, achieved the highest score, leaving its competitors far behind. Especially impressive were the quick responses and the quality of answers: “emails were answered within 30 minutes of sending,” says Andreas Ebert from Trojan-Info. “The solution provided by Trend Micro was correct in every single case.”


“We pay as much attention as we can when providing support to end users,” says Raimund Genes, European Vice President Sales and Marketing, at Trend Micro. “In doing this are looking ahead; today’s end users could be tomorrow’s IT administrators, who will remember the good service they received from Trend Micro.”


Please find detailed information under http://www.trojaner-info.de/



About Trojan-Info


With currently more than 100.000 visits and 300.000 page impressions per month trojan-info is one of the leading industry-independent security sites in German language. The trojan-info websites were founded in August 1998 by Thomas Tietz and is today led by him and Andreas Ebert. Trojaner-Info is considered as one of the pioneers among all websites for the battle against trojans – long time before other websites or publications were focusing on the issue. Target group is exclusively the enduser. Many print- and online media as well as TV channels regularly recommend this website.



About Trend Micro


Trend Micro is a leader in network antivirus and Internet content security software and services. The Tokyo-based corporation has its European headquarters in Marlow, England, and business units worldwide. Trend Micro products are sold through corporate, value-added resellers and managed service providers.


For additional information and evaluation copies of all Trend Micro products, visit: http://www.trendmicro.co.uk/



PC-cillin, is a registered trademark of Trend Micro, Inc in the U.S. and a trademark in other countries. Other product and company names may be registered trademarks or trademarks of their respective owners.



For further information about Trend Micro:


Penny Brennan
Trend Micro European Marcoms
Tel: +44 (0) 1628 400525
penny_brennan@trendmicro.co.uk







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