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Vector Networks announces update for PC-Duo that delivers significantly improved performance over dial-up lines.


Tamworth, UK - 11th September 2001 - PC-Duo V6.11 is a mid-term release, which offers significant improvements to speed and resilience over slow speed links through its enhanced CAPI/TAPI interfaces.

The development team at Vector Networks has acted on feedback from customers who are finding it ever more important to provide stable and efficient support to growing numbers of teleworkers.

These enhancements are important to the global market for teleworker support, an increasingly important task for a large segment of PC-Duo’s customer base.

In addition, compatibility with Windows 2000 has been enhanced with the inclusion of a remote screen blanking function, an important consideration when using a remote system for sensitive work, or for when it is desirable to prevent desktop users studying how helpdesk technicians analyse and fix their systems.

Communication from the user desktop to the help desk has also been enhanced in order to improve the user/technician relationship. For example, when rolling PC-Duo out through its remote silent install, the customer can generate a ‘Request Help’ shortcut on the desktop that provides a point and click means for users to ask for help.

Previously, to call for help, the user would have to double-click the PC-Duo Client icon in the System Tray and then make a number of menu selections. This simple improvement has made a big difference to a feature, which demands to be as simple as possible to use.

Version 6.11 includes a number of other enhancements. The first deals with compatibility with the latest version of Windows 2000 Terminal Server, which previously meant that a change to Terminal Server in the W2K implementation could lead to the PC-Duo Client service being disabled. Secondly, an issue with Vmware’s SuperVGA driver has also been eliminated.

Colin Bartram, Product Marketing Director at Vector Networks explains:

“Mid-term releases are an ideal way to deliver significant enhancements to our customers between major releases. The improvements we have added for our dial-up customers alone were reason enough not to wait until the next full upgrade. This reflects Vector’s commitment to keeping PC-Duo at the forefront of an increasingly sophisticated and demanding market”.

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BACKGROUND NOTES


The CAPI (COMMON-ISDN-Application Programming Interface) application programming interface standard allows ISDN equipment manufacturers to deliver products that will work with communications applications that conform with the standard.

The TAPI (Telephony Application Programming Interface) is an interface provided by Microsoft that supports telephony services. It provides user software with an interface for telephony services and makes it possible to launch telephone calls from within applications. .

ABOUT NETSUPPORT PC-DUO

NetSupport PC-Duo is a corporate PC remote control product providing dramatic savings in the Cost of PC Ownership. It provides quick, reliable and secure access to NT servers and PCs running all flavours of Windows across LANs, WANs and VPNs as well as dial-up connections.

PC-Duo is also available bundled with Vector's PC audit and software distribution product LANutil Suite under the LANutil Elite brand name. This combination provides help desk, system administration and support staff with a shared easy-to-use relational database with highly detailed information on desktop hardware and software configurations, and the capability to roll out regular updates to desktop applications. One-click provides access to PC-Duo’s remote control capabilities.

The products are available for download from the Vector Networks’ web site at http://www.vector-networks.com or by calling Vector on +44 (0)1827 67333.


ABOUT VECTOR NETWORKS

UK based Vector Networks specializes in developing Windows NT / 2000 based products for desktop management. They service approximately 5000 customers in over 20 countries with software installed in nearly 2 million PCs.
Further information on Vector Networks is available on the Vector Networks web site at http://www.vector-networks.com


All trademarks are the property of their respective holders.

For more information, please contact:
Rose Ross
Omarketing
Tel: +44 (0)20 8255 5225
E-mail: rose@omarketing.co.uk


Phil Robinson
Vector Networks
Tel: +44 (0)1827 67333
E-mail: probinson@vector-networks.co.uk



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