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European first for hosted telephony-based speech recognition applications

LONDON, England — SRC Telecom, the arm of SRC (The Speech Recognition Company) providing telephony based speech recognition solutions, and Nortel Networks* [NYSE/TSE: NT], today announced the first European deployment of Nortel Networks’ Media Processing Server platform. The agreement will see SRC purchase the platform for its speech applications hosting services, along with associated test, development and management equipment.

Nortel Networks’ Media Processing Server 1000 (MPS) provides a state-of-the-art open solution for media processing and call centre environments, integrating a number of call processing functions with switching capabilities, networking, data communications and transaction processing and capable of providing full interactive speech response functionality including speech recognition and text-to-speech.

SRC’s carrier-class, production hosting platform will be operational in October 2001 and offer capacity to handle more than 5 million calls per month. The deployment of the Nortel Networks MPS platform will further secure SRC’s position as a pioneer in enabling companies to benefit from the many cost-savings and customer service improvements that speech recognition applications can deliver, without requiring them to invest in costly deployment of specialist hardware and software.

“We are excited to be the first company in Europe to deploy Nortel Networks MPS platform for our hosting services,” said Chris Hart, Managing Director SRC Telecom. “Our decision to select Nortel Networks was based on the company’s proven market leadership in this field. With this announcement, our customers can be confident that their speech applications will be hosted in a robust carrier-grade environment that is flexible, secure and highly reliable.”

SRC’s platform allows applications to be developed and hosted in a number of programming languages, including VoiceXML, which is emerging as the standard for the implementation of telephony based speech recognition and voice browser applications. The SRC platform will integrate the Nortel Networks MPS platform with best-of-breed speech technologies, including engines from SpeechWorks, Nuance and Philips to support speech recognition and text-to-speech.

“SRC Telecom is a leader in the early adoption of telephony based speech recognition services, which are revolutionising customer contact and information delivery,” said Andy Dennahy, Director Nortel Networks EMEA. “Nortel Networks is developing new solutions that allow our customers to utilise their Self Service resources to the maximum capacity and MPS 1000 will give enterprises and service providers the opportunity to profit and enhance customer relationships.”


About Nortel

Nortel Networks is a global leader in networking and communications solutions and infrastructure for service providers and corporations. The Company is at the forefront of transforming how the world communicates, exchanges information and profits from the high-performance Internet through capabilities spanning the Optical Internet, Wireless Internet, Intelligent Internet and IP (Internet Protocol) technologies and services.

Nortel Networks does business in more than 150 countries and can be found on the Web at http://www.nortelnetworks.com


*Nortel Networks, the Nortel Networks logo and the Globemark are trademarks of Nortel Networks.


About SRC (The Speech Recognition Company)


SRC Enterprise builds speech recognition and digital dictation and digital workflow solutions for the corporate desktop. SRC Enterprise also offers industry unique services based on its own market leading expertise including SRC Vocabulary Building and SRC VocaLinks Consulting. SRC Vocabulary Building develops specialist speech software vocabularies for the professions and bespoke vocabularies for the corporate market. The SRC VocaLinks Consulting service leverages unique, patent-pending SRC VocaLinks Technology, enabling customers to re-engineer their existing data capture, entry and processing workflow with speech recognition technology, thus gaining significant productivity and cost-efficiency gains.

SRC Telecom builds upon the company's core speech recognition expertise and, in partnership with leading technology manufacturers, provides organisations with a complete range of business consulting, applications development and support services for telephony based speech solutions. SRC Telecom is also investing in high-quality and high-capacity platforms to host third party speech applications. SRC Telecom is a member of the VoiceXML Forum with the goal to promote VoiceXML, a high level programming language allowing voice dialogues to be specified and enabling telephone services and voice-enabled access to content on the web.
SRC is privately owned, and is backed by leading financial institutions including 3i Group and Cazenove & Co.


For further information:-


Claire Cranton
Nortel Networks
+44 (0) 207 529 3067
cranton@nortelnetworks.com

Peter Linton
Media Link
+44 (0) 118 984 3386
peter@medialink.co.uk

Richard Whale
SRC
+44 (0) 207 471 0127
richardw@src.co.uk

http://www.nortelnetworks.com

http://www.src.co.uk

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