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Allows Businesses to See Web Performance Through the Eyes of End Users

20 September 2001

IBM has announced that it will offer the Keynote Perspective product line for Web-site performance measurement from Keynote Systems to IBM's e-business Hosting customers in Europe.

As a first step, IBM will make Keynote services available to its customers in the United Kingdom, Denmark, France and Germany, with other countries to follow soon after. This agreement represents an extension of a similar contract in the United States.

IBM, the global leader in e-business, directly manages more than 50,000 servers in 230 data centers worldwide. Its hosting customers include companies, such as the European automobile manufacturer FIAT and the National Basketball Association,

Since 1995, IBM has been a leader in helping the world's most prominent organisations and events to host award-winning and record-breaking e-business Web sites. Among these events are the four tennis Grand Slams (Australian Open, Roland Garros/French Open, Wimbledon Championships and the U.S. Open), the PGA Championships and GRAMMY Awards.

IBM has been successfully using Keynote's service for its own Web site since 1996, and last year used it to optimise the Web site for the Sydney 2000 Olympic Games.

For many of IBM's customers, Keynote Perspective Performance Monitoring Services will introduce an entirely new strategy for analysing Web-site performance. Keynote Perspective agents measure the responsiveness of the customers' web sites from selected locations in Europe and worldwide through different independent backbone providers. This geographically and logically distributed measurement not only allows e-businesses to measure, assure and improve the performance of their Web sites, but reveals how individual sites stack up against their competitors in quality of service.

Based on the measurements provided by Keynote, IBM will be able to help e-businesses rapidly identify and correct performance problems to ensure the best possible experience for their customers on the Web and to avoid performance bottlenecks and outages. The information provided by Keynote will enable IBM to enhance its quality of Web consulting and thus meet customer expectations, thereby complementing IBM's own in-house monitoring services.

Malcolm Carter, Director, E-business Hosting Services, said: "As our customers face increasing competition on the Web, quality of service is more critical than ever before. Keynote Perspective will be a valuable addition to the unparalleled array of services we already offer for e-business Hosting."

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Notes to the Editor:

About IBM

IBM Global Services is the world's largest information technology services provider, with 2000 revenues of more than $33 billion. Services are the fastest growing part of IBM, with more than 150,000 professionals serving customers in 160 countries. IBM Global Services integrates IBM's broad range of capabilities -- services, hardware, software and research -- to help companies of all sizes realise the full value of information technology.

For more information visit

About Keynote

Keynote Systems, The Internet Performance Authority, is the worldwide leader in Internet performance services that enable corporate enterprises to monitor, benchmark, test, diagnose and improve the quality of service of their e-business applications and systems both inside and outside the
firewall. Keynote's Perspective family of services benchmarks and assures the performance of Web page downloads, transactions and audio and video streams. KeyReadiness is an outsourced Web site load testing service designed from the ground up to reflect the unpredictable and dynamic nature of Web traffic. The service brings unprecedented new degrees of accuracy and realism to the load testing market. More than 2,900 corporate IT departments, Web-hosting companies, and Internet service and content delivery providers around the world have implemented the company's easy-to-use and cost-effective services to benchmark and manage the performance of their Web sites.

Keynote Systems, Inc. was founded in 1995 and is headquartered in San Mateo, California. The company can be reached at or by phone in the UK on +44 207 887 4531.

Keynote, Perspective, MyKeynote and The Internet Performance Authority are trademarks of Keynote Systems, Inc. Other trademarks are the property of their respective owners.

For further information:

Jonathan Batty/Nicky Morgan
Brodeur Worldwide (on behalf of IBM)
Tel: 44 (0) 1753 790700

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