NMS Communications Selected by Interactive Media to Enable Loquendo's Revolutionary, European-based Voice-Activated Web Browsing Solution
NMS Communications technology has been integrated with Interactive Media's Meltemi., interactive voice response (IVR) solution to create one of the worlds first multi-lingual interactive voice platforms for Loquendo, a company spun off from Telecom Italia Lab specialising in automatic services using synthetic voice technology.
Using Interactive Media's Meltemi Front End, Loquendo has developed Loquendo's VoxNauta TM, a complete multi-lingual voice browsing platform that makes it possible to surf the Internet or an Intranet through the use of a phone - mobile or landline. VoxNauta also acts as a "personal assistant" providing customisable services such as:
- vocal access to e-mail, calendars and agendas,
- voice dialing and
- vocal bookmarks for access to frequently visited web addresses.
Thanks to NMS' technologies Interactive Media has produced the frontrunner Meltemi. This innovative system integrates speech, information and communication technologies for the rapid creation of applications. This allows for the realisation of interactive services based on human to machine conversation with effective and useable results. In addition, VoxNauta offers enterprise customers a sophisticated Customer Relationship Management system with automated call centre and customer personalisation capabilities. For enterprises with multiple customer touch points, VoxNauta enables voice commerce solutions that facilitate voice access to web content, providing collaborators and sales forces with real-time customer information via an intranet service accessible by phone.
NMS' technology allows Interactive Media and Loquendo to take advantage of carrier-grade density, unmatched capacity and price/performance leadership. The NMS platform supports multiple media types to service a wide range of voice and signalling applications. Additionally, NMS' DSP architecture delivers an open development environment, a rich set of features, built-in scalability, and increased processing power - resulting in quicker time to market for all voice-enabled services.
"We chose NMS' platform to be a part of VoxNauta, not only for the product's exceptional scalability, robustness and open development environment, but also because of the company's technology leadership and proven success in enabling large-scale voice portal implementations," said Roberto Valente Managing Director and co-founder of Interactive Media. "In a market environment where time is of the essence, we knew NMS could help us rapidly and expertly enable this innovative multi-lingual platform for voice activated web applications. We have NMS to thank for our timely success."
"The voice portal market has been a strong focus for NMS and we are thrilled to be in a position to enable breakthrough solutions such as VoxNauta with Interactive Media," said Brian Demers, vice president and general manager of the New Network Solutions business unit at NMS Communications. "We look forward to supporting carriers and enterprises as they increasingly rely on comprehensive solutions to both deliver enhanced services and provide voice-driven e-commerce and customer service capabilities to customers, and are proud of our work with Interactive Media to provide such a solution for Loquendo."
Industry research indicates that the demand for the kind of voice-driven services enabled by NMS, Interactive Media and Loquendo is growing rapidly. According to industry analyst research group International Data Corporation, the number of cell phone users worldwide will reach more than 1.1 billion by 2005. In addition, Anderson Consulting predicts that more than 500 million people around the world will use their mobile phone to access the Internet by 2005.
"We are very happy with the progress we've made within the European voice portal market through VoxNauta, and look forward to extending this success to the rest of the world," said Rosanna Duce, responsible of marketing and sale department of Loquendo. "We are very grateful for NMS and Interactive Media for helping us to quickly bring to market a product and technology that is an industry first. We look forward to a long fruitful relationship with both companies."
About Interactive Media
Interactive Media is at the forefront of project planning and realisation of computer-telephony operating systems and applications, counting among its principal products the Interactive Voice Response Meltemi platform and the "all in one" SpeechSwitch Meltemi call centre dedicated to both the enterprise market as well as to telephone operators. The products offered by Interactive Media are the result of a young and highly skilled group of individuals. What makes this a winning team is the working relationship and enthusiasm with each team member exercises their role. Interactive Media has contributed to the project planning of VoxNauta through their realisation of its telephonic front-end.
Loquendo is the company born on February 1, 2001, spun off from Telecom Italia Lab to operate in the automatic voice services market. Loquendo's strength comes from the competence and excellence of 30 years of research in the CTI and voice technology sectors. Loquendo offers avant-guard results based on the application of the most advanced voice synthesis and recognition technologies and those that automatically operate man-machine dialogs. A leader in the voice browsing, vocal solutions and technologies sector, Loquendo focuses its activities on the Italian, European, North and Latin American markets. Loquendo's offerings includes VoxNauta, one of the first platforms in the world which allows the navigation of the Internet and Intranet with a simple phone call; the development of voice applications and solutions; VoiceXML and HTML Voice Browsers; TTS and ASR vocal technologies, and Voice ASP services.
About NMS Communications
NMS Communications (NASDAQ: NMSS) strives to lead in the design, development and distribution of hardware and software for the communications industry's most advanced solutions. Using NMS products and services, the world's leading networking and telecommunications suppliers get their solutions to market faster, and at lower costs.NMS supplies the essential technologies for voice Web services and voice portals; eCRM applications; IP media servers for next-generation enhanced services; packet voice and broadband access services, including voice over IP (VoIP), voice over DSL (VoDSL) and voice over wireless local loop (VoWLL); and for guaranteed IP voice, video and data traffic performance.
NMS Communications: Technology for Tomorrow's Networks.
Visit http://www.nmscommunications.com for more information.
NMS Communications is a trademark of NMS Communications Corporation. Alliance Generation is a registered trademark of NMS Communications Corporation. All other product or corporate references may be trademarks or registered trademarks of their respective companies.
For further information please contact:
Kim Polley/ Tracey Farrant
Tel: 01753 790700
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