CHORDIANT FORGES CRM ALLIANCE WITH ACCENTURE FOR MAJOR FINANCIAL SERVICES ORGANISATIONS IN NORTHERN EUROPE Wednesday 3 October 2001 PDF Print CUPERTINO, Calif. and LONDON - October 3, 2001 Chordiant Software, Inc (Nasdaq: CHRD), a leader in Unifying Customer Relationship Management (CRM) Solutions today announced an alliance with Accenture (NYSE: ACN), the world's leading provider of management and technology consulting services and solutions, to jointly develop multi-channel customer relationship management (CRM) solutions for financial services organisations in Northern Europe. The non-exclusive alliance will focus on the financial services CRM markets in Denmark, Ireland, Finland, Norway, Sweden and the United Kingdom. Major Financial services organisations are increasingly focussed on providing the highest levels of personal customer service regardless of the way in which their customers choose to communicate with them. This can be in person, by telephone, on the Internet, by e-mail, by fax or by letter. Delivering multi-channel unified customer management solutions, however, has traditionally been difficult and a barrier to achieving the highest levels of customer satisfaction. Through this alliance, Chordiant and Accenture intend to address these challenges by creating and marketing Chordiant's unified CRM solutions for large banks, insurers and brokerages to allow them to deliver differentiated customer management to millions of consumers over multiple communications channels in real-time. The alliance marks the formalisation of a relationship between the two companies, which has already delivered major CRM solutions to multiple financial services organisations within the United Kingdom. Under the terms of the agreement, Chordiant will join Accenture's network of alliance partners, and Accenture will become the preferred implementer of Chordiant's CRM software in Northern Europe. "In competitive markets such as the financial services sector it is not enough to implement stand alone applications. Companies need a unified, customer relationship environment that is integrated into the entire enterprise so that they can maximise each individual customer interaction, increasing cross-selling opportunities and customer retention," said Sam Spadafora, Chairman and CEO of Chordiant. "We can help Global 1000 companies realise the full potential of their CRM operation with a 360-degree customer view that is based on a customer's profile and a company's processes and procedures, then proactively provide, outstanding customer eMarketing, eSelling and eServicing, on a global scale." ABOUT CHORDIANT SOFTWARE INC. Heavily represented by the financial services, insurance, telecommunications and consumer-direct industry sectors, Chordiant's clients typically have more challenging environments for Marketing, Selling and Servicing, due to the complexity of decisions involved in completing a purchase and the higher average monetary value of such transactions. Chordiant Software, Inc. (www.chordiant.com) delivers a Unifying Customer Relationship Management (CRM) solution based on Chordiant's branded platform strategy, the Intelligent Customer Interaction Management (ICIM) platform. Chordiant's ICIM platform provides highly scalable building blocks for developing and integrating flexible CRM solutions into customers' existing enterprise-wide systems. No matter how consumers choose to communicate with the enterprise-through branch locations, Web, email, telephone or wireless access - the Chordiant Unifying CRM Solution provides a real-time, single view of each customer and a consistent, personalized process for every interaction. The Chordiant Solution includes a comprehensive business process engine, which allows companies to implement best business practices across multiple touchpoints. As a result of Chordiant's sophisticated Marketing Automation Business Services, marketers can maximize their ROI through the creation, execution and refinement of sophisticated direct marketing initiatives that span both traditional and online channels. Chordiant empowers high-value contacts designed to retain customers, grow revenues and drive profits during every contact. Headquartered in Cupertino, Calif., Chordiant maintains offices in Boston; Chicago; Dallas; Manchester, New Hampshire; New York; London and Brentford, U.K.; Amsterdam; Paris; Munich; Frankfurt; and Sydney and Melbourne, Australia. SAFE HARBOR This news release includes "forward-looking statements" that are subject to risks, uncertainties and other factors that could cause actual results or outcomes to differ materially from those contemplated by the forward-looking statements. Forward-looking statements in this release are generally identified by words such as "believes," "anticipates," "plans," "expects," "will," "would" and similar expressions which are intended to identify forward-looking statements. There are a number of important factors that could cause the results of Chordiant to differ materially from those indicated by these forward-looking statements, including, among others, potential difficulties in the assimilation of operations, strategies, technologies, personnel and products of acquired companies and technologies, the impact of perceived or actual weakening of economic conditions on customers' and prospective customers' spending on Chordiant software and services; quarterly fluctuations in Chordiant's revenues or other operating results; failure by Chordiant to meet financial expectations of analysts and investors, including failure resulting from significant reductions in demand from earlier anticipated levels; risks related to market acceptance of Chordiant's products; customization and deployment delays or errors associated with Chordiant products; impact of long sales and implementation cycles for certain Chordiant products; reliance by Chordiant on a limited number of customers for a majority of its revenues; Chordiant's need to retain and enhance business relationships with systems integrators and other parties; Chordiant's use in its products of third-party software; activities by Chordiant and others regarding protection of intellectual property; and competitors' release of competitive products and other actions. Further information on potential factors that could affect the financial results of Chordiant are included in risks detailed from time to time in Chordiant's Securities and Exchange Commission filings, including wit report on Form 10-Q for the quarterly period ended June 30, 2001, and the Annual Report on Form 10-K filed on March 27, 2001. These filings are available on a Web site maintained by the Securities and Exchange Commission at http://www.sec.gov Chordiant does not undertake an obligation to update forward-looking or other statements in this release. For more information, please contact: James Strohecker Chordiant Software, Inc. (408) 517-6191) email@example.com Or Colleen Cavanaugh The Hoffman Agency (408) 286 2611 firstname.lastname@example.org For Financial information, please contact: Steve Polcyn Chordiant Software, Inc. 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