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Global consulting and systems integration business, Syntegra, today announced its selection by East Midlands Electricity (EME) to deliver its state-of-the-art outage management solution based on eRespondsuite, the market leading outage management system from Glasgow-based LeT Systems. The solution will reduce outage times for customers and thereby improve customer service for EME’s 2.4 million customers.

Syntegra’s win follows its success in delivering a new call handling system for EME, and further
endorses its worldwide alliance with LeT Systems, the leading provider of web-enabled outage systems that help utilities manage and respond to supply failures efficiently and effectively

EME - supplier of electricity to a 16,000km2 region that includes Lincoln, Derby, Nottingham and Leicester - began looking at new system possibilities last year, to improve the way it handles loss-of-supply situations.

Nigel Pickering, EME’s project manager, says: “Following a rigorous product and commercial evaluation, the Syntegra solution clearly demonstrated the closest fit to EME’s requirements.”

Stephen Booth, Syntegra’s global energy marketing manager, says: “We are delighted that EME has chosen Syntegra to satisfy both its call handling and outage management needs. We believe the focused, two-stage approach that we promote, offers our customers the best way forward for managing loss-of-supply situations.”

Fionan Murray, LeT System’s marketing manager, says: “This illustrates the strength of our alliance with Syntegra. Together we offer a compelling solution to the outage management needs of electricity distribution businesses.”

Syntegra's outage management solution will allow EME to relate calls to a particular incident and more quickly diagnose and resolve a problem. It will also interface with EME’s internal systems and inform the media and customers of outages via the Internet.


About Syntegra

Syntegra is a consulting and systems integration business. It is part of British Telecommunications. Syntegra employs over 5,000 professionals in Europe, USA, Asia and Australia.

As global business system experts Syntegra develops innovative ideas for its clients using the latest technology. Syntegra doesn't just advise, it designs and delivers IT and communications systems and, for many clients, it manages the whole operation.

For more information, visit the Syntegra web site at

Press contact:

Adrian Rimmer, Syntegra:
+44 (0)1252 777 000.

About EME

East Midlands Electricity is responsible for providing a reliable electricity supply to customers across an area totalling 16,000 km² from the north of Chesterfield in Derbyshire to south of Milton Keynes in Buckinghamshire, and from Tamworth in the west to the Lincolnshire coast in the east.
It operates from one central office at Pegasus Business Park at East Midlands Airport, and four Field Operating Centers at Moorgreen, Sleaford, Hinckley and Northampton.

EME currently serves 2.4 million customers through a distribution network that has 24,049 km of overhead line, 44,042 km of underground cable and has 39,277 transformers.

For more information, visit the EME web site at
About LeT Systems

LeT Systems is a specialist outage management and work management systems supplier. The company builds solutions that integrate a full range of decision support tools into an enterprise-focused IT environment of the management of outages, workforce, crew dispatch and mobile data needs.

The core of eRespondSuite is robust resource allocation software that tracks outages and personnel in real time and assigns optimal allocation of resources to restore service. The restoration status can be viewed at any desired level of detail, ensuring emergency response managers have complete control over all restoration efforts. eRespondSuite can also share data with government agencies such as the emergency services to speed up the response to major incidents. eRespondSuite also functions as a routine daily work management system. Operators can therefore employ the solution day-to-day, and then apply the software in an emergency without the need of reverting to unfamiliar protocols or systems.

For more information visit

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