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London, 9 October 2001 - CMP Europe launches Call Centre Expo Europe 2002, an event for the European call & contact centre market. To be held 15-16th October 2002 at the RAI, Amsterdam, The Netherlands, Call Centre Expo Europe has been developed in line with CMP Europe’s strategic vision and in response to industry demands for a European event.

The 525% predicted growth of multi-media contact centres within EMEA by 2005 (1) and the benefits of The Netherlands as Europe’s central base for the call & contact centre market are a few examples of positive market conditions that led to the decision to develop and launch Call Centre Expo Europe. Research from Datamonitor’s report ‘Call Centres in EMEA’ outlines four clear reasons for the industry’s ‘growth and maturity’ within the region:

- the Netherlands' geographical location in the middle of Europe;

- a multilingual population (more than 70% of the workforce speaks at least one other language) attracting pan-European call centres;

- early deregulation and privatisation and a liberal attitude to commerce attracting overseas and European investment;

- government perception of call centres as 'strategic assets'.

These market trends and positive regional benefits coupled with CMP Europe’s extensive call & contact centre product base (2) reinforce CMP’s commitment to establish Call Centre Expo Europe within the European marketplace. The event’s aim is to offer organisations a complete, total solutions event that will become integral to call & contact centre suppliers wishing to do business with European call & contact centre customers.

Clive Ellings, Executive Director of CMP Europe commented, “Through organic growth and strategic partnership, CMP Europe’s vision is to become the number one marketing services supplier to the call & contact centre supplier community across Europe. Based in the premier exhibition venue (RAI, Amsterdam) in the multi-lingual heart of the European call & contact centre industry, Call Centre Expo Europe will be the best platform for organisations to reach their European target audiences.”

The event itself will cover the latest issues in the European industry; from start-up call centres to cutting edge contact centres; call-enabling websites to web-enabled existing operations; and traditional ‘greenfield’ sites to ‘next generation’ contact centres. These issues will be looked at within three distinct areas of interest: ‘People & Workplace’, ‘Business Process & Strategy’ and ‘Call & Contact Centre Technology’. Other features at the event will include a case-study lead European Conference Programme, Executive Masterclasses for workshop-style learning, free & independent advice through the Advice Centre, round table keynote sessions and a fully interactive website.

Notes to Editors

1) Datamonitor’s “Call Centres in EMEA” Report. “The number of multi-media contact centers in Europe, the Middle East and Africa will grow from just over 800 in 2000 to over 5,000 in 2005, and increase of 525%”

2) In the UK, CMP Europe have successfully served the information needs of the call & contact centre industry over the past three years through its market leading products Call Centre Expo UK exhibition and conference, Call Centre Focus magazine, the European Call Centre of the Year Awards and most recently The Call Centre DataFile.

About CMP Europe Ltd.

CMP Europe Ltd is a leading provider of business to business marketing services and information to the hi-tech markets of IT, electronics and games. The expanding range of events, publications and on-line services benefit from CMP’s strong industry focus and, as part of CMP Media LLC, a unique global and regional reach.

Further information about CMP Europe can be found at

About CMP Media LLC.

CMP Media LLC ( is a leading high-tech media company providing essential information and marketing services to the entire technology spectrum worldwide. With its portfolio of newspapers, magazines, custom publishing, Internet products, research, consulting and conferences, CMP Media, part of United Business Media (, is uniquely positioned to offer marketers comprehensive, integrated solutions tailored to meet their individual needs.

For further information please contact:

Toni Cullen, CMP Europe Tel: +44 (0)20 8987 7617

This press release was distributed by ResponseSource Press Release Wire on behalf of CMP Information Ltd in the following categories: Consumer Technology, Personal Finance, Business & Finance, Computing & Telecoms, for more information visit