The latest and most up-to-date call and contact centre database available to the market.
CMP Europe Ltd., a leading provider of business to business marketing services and information to hi-tech markets; and Corpdata, one of the UK’s leading information & data service providers, have joined forces to produce the most comprehensive and definitive call centre database available in the UK, The Call Centre DataFile (1). The Call Centre DataFile has been created through industry research and by combining CMP Europe’s (2) expertise and resources and Corpdata’s extensive UK call & contact centre data.
Following extensive research across more than c.9 000 UK call & contact centres (3), organisations interested in the call & contact centre industry are now able to benefit from a database of the most significant c.14 000 decision-makers’ details plus comprehensive analysis of the function and technologies used within the call centre sites. As well as high quality data, The Call Centre DataFile provides users with the added advantages of:
- Current and frequently updated information: Updated every six months via CD-ROM, the Call Centre DataFile has an average age that is no more than 3 months old.
- Numerous search criteria: The list provides thirty-six different criteria for selecting data (3), enabling customers to be able to search the data by any combination of the given fields.
Clive Ellings, Executive Director CMP Europe commented, “Combining our resources with Corpdata has enabled this sophisticated marketing tool to be developed for the benefit of our customers, and reaffirms our corporate strategy to build our portfolio of products through organic growth, acquisitions and joint ventures. There is no other list rental or database product in the call & contact centre industry which can offer customers this level of contacts and sites, nor quality of information.”
Andy Smith, Managing Director for Corpdata added, “This joint venture draws on the major strengths of both organisations to create an innovative and exciting product which can not be matched elsewhere”
Notes to Editors
1) The Call Centre DataFile: ‘Targeting your call & contact centre customers’
2) CMP Europe has the following media information products for the call centre industry including
- Call Centre Expo, the UK’s largest call and contact centre event with 6,088 attendees (ABC Audited) and 157 exhibitors for the 2000 event.
- Call Centre Focus magazine, the UK’s leading telebusiness publication focused on the call & contact centre industry with 12 442 circulation (ABC Audited)
- The European Call Centre of the Year Awards, regarded as the most prestigious and coveted awards within the industry.
- The launch event, Call Centre Expo Europe, which will take place 15-16th October 2002 at RAI, Amsterdam, The Netherlands
3) From the research, the Call Centre DataFile consists of details from the leading c3 000 UK call & contact centres.
4) Criteria for data selection includes:
Address of company/call centre
Telephone and Fax
No of employees on site
Company Activity (2 or 3 word description for field search plus longer company activity description)
Call Centre Decision Maker
Senior Decision Maker
Marketing Decision Maker
Customer Service Decision Maker
Financial Decision Maker
IT Decision Maker
Call Centre Information
Number of seats
Number of call centres
Total number of seats
Geographical region covered
Main Telco Provider
Switchboard in Use
Predictive Dialler in Use
Interactive Voice Response
Automatic Call Distributor
Computer Telephony Integration
% Full Time Permanent
% Full Time Contract
% Part Time Permanent
% Part Time Contract
Call Type Breakdown
% Appointment Making
% Response Handling
% Customer Service
Data Record Method
% by Computer
% By Paper
About CMP Europe Ltd.
CMP Europe Ltd is a leading provider of business to business marketing services and information to the hi-tech markets of IT, electronics and games. The expanding range of events, publications and on-line services benefit from CMP’s strong industry focus and, as part of CMP Media LLC, a unique global and regional reach.
Further information about CMP Europe can be found at http://www.cmp-europe.com
About CMP Media LLC.
CMP Media LLC (www.cmp.com) is a leading high-tech media company providing essential information and marketing services to the entire technology spectrum worldwide. With its portfolio of newspapers, magazines, custom publishing, Internet products, research, consulting and conferences, CMP Media, part of United Business Media (www.unitedbusinessmedia.com), is uniquely positioned to offer marketers comprehensive, integrated solutions tailored to meet their individual needs.
Established in 1992, Corpdata began by researching the IT industry and within six months had launched the I.T. trade file, a database of all actively trading computer organisations in the UK. The company then researched the marketing industry, covering list owners and brokers in the first instance, and then branched out to cover a spectrum of marketing organisations from advertising agencies to publishing houses.
Corpdata’s count and quotation service has been geared to provide the accurate statistics necessary for clients to make informed purchasing decisions. The company will usually respond with a full breakdown of immediately available data within one hour of receiving a client query. With a strong client base and a respected market position, Corpdata is developing to become one of the largest data providers in the UK. Each year the company increases the scope of services it can offer its ever-expanding client base, from marketing databases to practical database support services, from bespoke research to services for publishers.
For further press information please contact:
Toni Cullen, CMP Europe Tel: +44 (0)20 8987 7617 email:email@example.com
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