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London, 10 October 2001 – Stream International won the highest industry accolade, the “European Call Centre of the Year Award” at the gala awards ceremony entitled "European Call Centre of the Year Awards: Space Odyssey 2001 Ball", Hilton Metropole Hotel, NEC, Birmingham, 9th October 2001. The ‘Best of Show Call Centre Product of the Year Award’, sponsored by Call Centre Expo UK (1) was presented to Persay, world leader in voice-based verification, for its product, Orpheus 2.0.

The European Call Centre of the Year Awards, organised by Call Centre Focus magazine (2), are hailed as the industry benchmark across Europe. The awards recognise best practice across the industry and provide organisations the opportunity to be commended for their achievements and the role they play within the industry. Standards of Excellence, Customer Satisfaction, Staff Development and Training are just some of the areas that the awards cover.

Entries to the awards were judged by an independent panel of 18 leading professionals from various consultancies, industry associations and key editors of supporting publications. The winners of the individual categories are as follows:

~ European Call Centre of the Year

Stream International

~ Best Call Centre Culture

P& O Stena Line Reservations and Travel Services

~ Best Call Centre Design

NFU Mutual Direct/Interdec

~ Best Call Centre People Development Programme

ICL Productivity Centre Operations

~ Kevin Hook Award for innovation and creativity

Stephen Parry, European Strategy and Organisation Development Manager, ICL

~ Best Multimedia Contact Centre

BT Retail Consumer, Newcastle Call Centre

~ Best Multi-Service Call Centre

MM Group

~ European Call Centre Professional of the Year

Kirk Croal, Customer Service Manager, Morgan Stanley

~ Best Call Centre Recruitment Practice

NatWest Leicester Customer Telephone Centre

~ Best Small Call Centre

Grimsby and Scunthorpe Newspapers Ltd

~Most Innovative use of technology in a large call centre

Mindpearl AG

~Most Innovative use of technology in a small call centre

Wireless Data Services Ltd

~ Best Call Centre Training Programme

Standard Life Bank

~ Call Centre Focus Special Award

Markus Schwarz, Managing Director, Sellbytel

~ Best of Show Call Centre Product of the Year


~ Certificates of Excellence

Liability Direct Underwriting Ltd

Derbyshire Building Society

Camelot Group

beCogent Ltd

Ventura Customer Service Management

CPP Holdings

C.J. Garland & Co. Limited, T/A Garlands Call Centres

David Williams, Publisher of Call Centre Focus Magazine commented: "The standard of entries this year was particularly high and the judges had a tough job singling out the best of the best." He continued: "We congratulate all the winners for their efforts in the quest for excellence and are delighted to be able to honour so many with an international accolade which recognises the crucial role they play within the industry."

Notes to Editors:

(1) Call Centre Expo UK 2001 is the UK's premier telebusiness and customer management event which took place from 9-10 October 2001, NEC, Birmingham. Call Centre Expo 2000 took place from 19-20 September 2000. The event attracted 6,088 people with 157 exhibitors and has recently won two Gold Awards at the Marketing Event Awards for "Best Business Exhibition" and "Best Marketing Campaign".

(2) Call Centre Focus magazine is the organiser of European Call Centre of the Year Awards and is the UK's first and leading customer contact magazine covering the key areas of: strategy, recruitment, training and technology.

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About CMP Europe Ltd

CMP Europe Ltd. has more than 20 years of experience in producing industry leading, business-to-business events and publications that reflect the rapidly changing and diverse market of IT. The Company remains at the forefront of the industry by continuously developing existing events and adding new products to its portfolio. CMP’s current successful products include Call Centre Focus magazine; Networks Telecom Europe, GIS, Call Centre Expo UK, Call Centre Expo Europe and Technology For Marketing events, Call Centre DataFile and PR Audit.

CMP Europe Ltd is a leading provider of business to business marketing services and information to the hi-tech markets of IT, electronics and games. The expanding range of events, publications and on-line services benefit from CMP’s strong industry focus and, as part of CMP Media LLC, a unique global and regional reach. Further information about CMP Europe can be found at

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Press Contacts

CMP Europe Limited:

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Colleen Just, PR Executive, Tel: 020 8987 7745,

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