London, 10 October 2001 – Stream International won the highest industry accolade, the “European Call Centre of the Year Award” at the gala awards ceremony entitled "European Call Centre of the Year Awards: Space Odyssey 2001 Ball", Hilton Metropole Hotel, NEC, Birmingham, 9th October 2001. The ‘Best of Show Call Centre Product of the Year Award’, sponsored by Call Centre Expo UK (1) was presented to Persay, world leader in voice-based verification, for its product, Orpheus 2.0.
The European Call Centre of the Year Awards, organised by Call Centre Focus magazine (2), are hailed as the industry benchmark across Europe. The awards recognise best practice across the industry and provide organisations the opportunity to be commended for their achievements and the role they play within the industry. Standards of Excellence, Customer Satisfaction, Staff Development and Training are just some of the areas that the awards cover.
Entries to the awards were judged by an independent panel of 18 leading professionals from various consultancies, industry associations and key editors of supporting publications. The winners of the individual categories are as follows:
~ European Call Centre of the Year
~ Best Call Centre Culture
P& O Stena Line Reservations and Travel Services
~ Best Call Centre Design
NFU Mutual Direct/Interdec
~ Best Call Centre People Development Programme
ICL Productivity Centre Operations
~ Kevin Hook Award for innovation and creativity
Stephen Parry, European Strategy and Organisation Development Manager, ICL
~ Best Multimedia Contact Centre
BT Retail Consumer, Newcastle Call Centre
~ Best Multi-Service Call Centre
~ European Call Centre Professional of the Year
Kirk Croal, Customer Service Manager, Morgan Stanley
~ Best Call Centre Recruitment Practice
NatWest Leicester Customer Telephone Centre
~ Best Small Call Centre
Grimsby and Scunthorpe Newspapers Ltd
~Most Innovative use of technology in a large call centre
~Most Innovative use of technology in a small call centre
Wireless Data Services Ltd
~ Best Call Centre Training Programme
Standard Life Bank
~ Call Centre Focus Special Award
Markus Schwarz, Managing Director, Sellbytel
~ Best of Show Call Centre Product of the Year
~ Certificates of Excellence
Liability Direct Underwriting Ltd
Derbyshire Building Society
Ventura Customer Service Management
C.J. Garland & Co. Limited, T/A Garlands Call Centres
David Williams, Publisher of Call Centre Focus Magazine commented: "The standard of entries this year was particularly high and the judges had a tough job singling out the best of the best." He continued: "We congratulate all the winners for their efforts in the quest for excellence and are delighted to be able to honour so many with an international accolade which recognises the crucial role they play within the industry."
Notes to Editors:
(1) Call Centre Expo UK 2001 is the UK's premier telebusiness and customer management event which took place from 9-10 October 2001, NEC, Birmingham. Call Centre Expo 2000 took place from 19-20 September 2000. The event attracted 6,088 people with 157 exhibitors and has recently won two Gold Awards at the Marketing Event Awards for "Best Business Exhibition" and "Best Marketing Campaign".
(2) Call Centre Focus magazine is the organiser of European Call Centre of the Year Awards and is the UK's first and leading customer contact magazine covering the key areas of: strategy, recruitment, training and technology.
For further details please visit http://www.callcentre.co.uk
About CMP Europe Ltd
CMP Europe Ltd. has more than 20 years of experience in producing industry leading, business-to-business events and publications that reflect the rapidly changing and diverse market of IT. The Company remains at the forefront of the industry by continuously developing existing events and adding new products to its portfolio. CMP’s current successful products include Call Centre Focus magazine; Networks Telecom Europe, GIS, Call Centre Expo UK, Call Centre Expo Europe and Technology For Marketing events, Call Centre DataFile and PR Audit.
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