Cambridge, UK, 14th October 2001. C3 Ltd, a leading supplier of call handling and e-business platforms, is launching Status Messaging, a new application that enables organisations to report on the activities of personnel working at remote locations, on the road or away from base.
The application was developed initially for BT Cellnet, who will be promoting Status Messaging as part of their recently launched Business Sales Application Partners programme.
Initially designed as a replacement for legacy Private Mobile Radio (PMR) systems, Status Messaging has a use in virtually every business which has remote workers, including: utility companies, fleet management companies, health authorities and field service operations. Typical applications include: lone worker security, remote worker availability, job tracking, remote data collection and remote automatic alarm settings.
The Status Messaging resource management application runs on C3's Apcentia, a multi application converged communications platform that is scaleable to tens of thousands of phone lines and supports: IVR services; pre-paid services; voice, fax and email messaging; call switching and queuing; contact centre applications; auto attendant applications; and Internet services.
Status Messaging is already being used by a number of UK companies including Anglian Water which uses Status Messaging to provide additional safety to their lone workers and Siemens which uses Status Messaging to provide engineers with real time updates on jobs as well as enabling call centre workers to keep track of engineers on the road, and hence supply relevant information and updates.
Mike Mills - H.O Application Partners, BT Cellnet Business Sales stated "C3 will be a prominent member of our new Application Partners programme. The product offers huge potential in field service areas, fleet management and also utilities and health authorities. We are very pleased to be working with C3 in promoting their innovative product as part of our overall, mobility application-solution to our corporate customers both new and existing".
Apart from providing a simple and efficient reporting method for remote workers, the benefits of Status Messaging to an organisation also include:
· At a glance visual updates of employees activities
· An easy method of collecting and collating detailed information on the status of any, or all remote workers
· An ability to filter status updates from a central server to a regional call centre
· Improved efficiency by means of automated updates and less "live" communication
· Integration of collected information with existing office management systems
· Real-time updates on job status.
· Improved worker safety
. How it works
Status Messaging comprises a standard, Windows-based GUI application and voice user interface. Workers report their current status by dialling a short code on their GSM mobile handsets. Updates are processed by the C3 system and these are logged into a database and presented to a system controller using the Status Messaging GUI (Graphical User Interface).
Controllers can send SMS text messages to workers, pre-recorded voice clips or can simply establish a telephone call. Conference calling, data collection and other functions are also available.
The C3 Status Messaging platform is made up of the following principal components:
· Caller Interface
· Graphical status update screens
· Short Message Service (SMS)
· Administration Interface
The telephone line(s) connected to each C3 Status Messaging system include a range of telephone numbers. The last few digits of each of these "Status Numbers" are unique. These numbers are stored in each mobile phone - typically copied into the "Abbreviated Dial Numbers" (ADN) of the SIM card.
Each number has a specific status message attached to it in the 14-digit alphanumeric memory store. Typical messages include: "Unloading", "Leaving Depot", "At Break", "Available". The callers' mobile numbers and status numbers are registered with the relevant system's Status Messaging Interface. A voice clip is then played to validate the status update, followed by a time and date confirmation.
"We are delighted to be working with BT Cellnet as an Application Partner on this exciting new project" said John Wood Sales and Marketing Manager at C3.
"For existing PMR customers, Status Messaging can be a cheaper, more flexible and faster solution, while for new customers it offers the ability to keep an effective check on remote operations for the first time. The potential for this new service is huge".
C3 is a leading supplier of NT-based converged communications platforms for call handling and e-business applications. The company has installed over 150,000 lines of converged communications technology worldwide for calling card, IVR, Audiotex, automated attendant, emergency response, contact centre and voice mail since 1990. C3 is based in Cambridge, UK.
For more information, visit the company's Web site at http://www.c3ltd.co.uk
For enquiries, please contact:
Susan Hunt, C3, Tel: +44 (0) 1223 427700 email: firstname.lastname@example.org
Michael Gray/ Adrienne Routledge, Gray Associates Ltd. Tel: +44 (0)20 87449168 email: email@example.com firstname.lastname@example.org
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