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Interactive ROI Tool Identifies Ways to Cut Costs

Opticom(R), the leading provider of e-service chain management(TM) solutions, today announced ROiView(TM) a tool that analyses return on investment (ROI) information for customers and partners considering investing in Opticom's iView(TM) 3.0 service management solution. Using ROiView, customers and partners are able to determine the cost savings involved in deploying iView from a number of different perspectives.

ROiView is an interactive online tool that allows users to customise an ROI model by entering specific information about how they manage vendors, bandwidth and assets, and then calculate the return on investment based on what market segment the user represents, be it an enterprise of a thousand employees or a large-scale service provider. With ROiView, prospective customers can understand the impact of a network outage and determine which vendors have the best performance records by benchmarking their contributions toward overall service availability. They can also identify the savings that would come from using iView to reduce and manage the cost of their communications infrastructures before they commit to making an investment in Opticom's iView e-service chain management suite.

ROiView is based on the same principles that iView was developed. ROiView's unique functionality can project and measure network utilisation using information that a prospective or existing customer enters, which provides them with more sound information from which to make a decision on how to invest their technology dollars.

"ROiView allows us to accurately quantify the cost savings we receive with iView," said Carlo Lalomia, CTO of Intellispace. "With ROiView we can see how many days it took to break even from the initial software purchase, the total savings we accumulate per month as well as our total ownership savings. Statistics like these are critical for budgeting and cost savings purposes. ROiView will also help us quantify additional savings as we make supplier, inventory and bandwidth changes in the future."

Based on an ROI model that combines the costs associated with software, suppliers, bandwidth, compliance and inventory, ROiView can help identify potential ways to cut costs by assessing the following:

· Which vendors are performing the best?

· Which links or circuits are overloaded, under-utilised, unbalanced or nearing saturation?

· Which network infrastructure elements are compliant but not in use, non-compliant but not
in use, or non-compliant and in use?

· Which maintenance renewal cycles could be reduced?

"Savings come from paying for what you have and are using," said Ed Flannery, president and CEO of Opticom. "With ROiView, we can give our customers an accurate and comprehensive assessment of what factors have the most impact on their network and to what degree iView can save them money while improving upon their overall operational efficiency. Having this ability to provide a real-world view of a customer's technology infrastructure from a business perspective is critical in an economy where every penny counts."

"ROiView reflects a building movement to extend the financial picture of infrastructure and service management far beyond traditional asset management," said Dennis Drogseth, vice president of Enterprise Management Associates. "As enterprises and service providers move to take a more business-centric model, assessing the financial impact of service delivery in the context of real performance, capacity and user experience will be a fast growing requirement for the next two to five years."

Pricing & Availability

ROiView is available now at or by calling Opticom at +1 978 946 6200.


About Opticom

Opticom builds and markets strategic service management software that enables service providers and enterprises to increase operational efficiency, improve service levels and obtain accurate financial information necessary to apply business management to their technical infrastructures. Opticom provides iView solutions, built on an open, standards-based architecture, easily scaled to support the growing infrastructures of e-world businesses. Opticom customers include Sprint, Lucent, MCI, Motorola, Audi, Compaq, Westinghouse, the Australian DOD, the U.S. Army, GTE and U.S. West.

For further information, Opticom can be reached at


Catherine Eyres / Sarah Hewitt
Strategic Alliance International
01494 434434

Pete Cruz
Opticom Inc.
+1 978 946 6220

Opticom is a registered trademark; the Opticom logo, opticominc, iView, the iView logo, iView Core, iView Availability, iView Service, iView Asset, iView Capacity, iView Version Control, BalanceFactor, Total Service Availability (TSA), e-Service Chain Management and Successfully Managing Service Delivery from Bytes to Business are trademarks of Opticom Inc. All other marks are the property of their respective owners.

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