- Collaborative alliance extends potential of new technologies
London, England – 22 October 2001 - Cap Gemini Ernst & Young, one of the global leaders in management consulting and IT services and the second largest systems integrator in the telecommunications world, and SRC (The Speech Recognition Company), announce their alliance to provide telephony-based speech recognition solutions to customers in the UK.
This alliance brings together two pioneering companies in the field of telephony-based speech recognition. SRC will combine its world-leading speech application solutions and development capabilities, including VoiceXML, with Cap Gemini Ernst & Young’s wide-ranging CRM (Customer Relationship Management) business and technical services to offer telephony-based speech recognition applications that can provide new revenue opportunities, deliver significant cost reduction, aid improvement in customer service, and solve specific business problems or constraints in customer relationship management.
“We are very excited to be working with Cap Gemini Ernst & Young to further develop the market for telephony-based speech recognition,” said Chris Hart, Managing Director, SRC Telecom. “Cap Gemini Ernst & Young’s contact centre consulting credibility presents a huge opportunity for SRC to capitalise on our early introduction in the UK of a speech applications hosting platform.”
This announcement comes shortly after SRC announced the first European deployment of a carrier-grade, production-hosting platform for telephony speech recognition applications. SRC’s new platform will be operational later this month and offers capacity to handle more than 5 million calls a month. The deployment of the platform further secures SRC's position as a pioneer in enabling companies to benefit from the many cost-savings and customer service improvements that speech recognition applications can deliver, without requiring them to invest in costly specialist hardware and software.
“SRC is a leading player in telephony-based speech recognition solutions,” said Alan Meekings, Vice President at Cap Gemini Ernst & Young. “They have the technology and infrastructure to revolutionise customer contact and information delivery, and we are delighted to be working with them to offer that expertise to our clients.”
SRC's platform allows applications to be developed and hosted in a number of programming languages, including VoiceXML, which is emerging as the standard for the implementation of telephony-based speech recognition and voice browser applications. The SRC platform will integrate the Nortel MPS platform with best-of-breed speech technologies, including engines from SpeechWorks and Nuance to support speech recognition and text-to-speech.
About SRC (The Speech Recognition Company)
SRC Enterprise builds speech recognition and digital dictation solutions for the corporate desktop. SRC Enterprise also offers industry unique services based on its own market leading expertise including SRC Vocabulary Building and SRC VocaLinks Consulting. SRC Vocabulary Building develops specialist speech software vocabularies for the professions and bespoke vocabularies for the corporate market. The SRC VocaLinks Consulting service leverages unique, patent-pending SRC VocaLinks Technology, enabling customers to re-engineer their existing data capture, entry and processing workflow with speech recognition technology, thus gaining significant productivity and cost-efficiency gains.
SRC Telecom builds upon the company's core speech recognition expertise with a range of speech telephony applications. In partnership with leading technology manufacturers, SRC Telecom uses its core skills in advanced telephony speech application design to automate call handling for customer information and transactions. The company also delivers applications direct as well as hosting these applications on its own state of the art secure and scaleable platform. SRC Telecom is a member of the VoiceXML Forum who’s goal is to promote VoiceXML, a language enabling Internet based telephone services and voice-enabled access to content and information on the web.
SRC is privately owned, and is backed by leading financial institutions including 3i Group and Cazenove & Co.
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