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Subject: Improving Profitability in the Contact Centre;
When: 3.30pm to 4.30pm, today;
Hosted by: Steve Endacott, MD, Urban Web and Eyretel;
To register:, or email:
or tel: 0870 6000 626 to obtain password

“In the travel business, even a 1% difference in conversion rate can have a huge impact on profitability. For new inexperienced agents, the conversion rate is typically 4-5%. With the Eyretel solution, we were able to increase this to 6% within 6 months, which is much faster than would otherwise have been possible. The Eyretel solution is therefore having a direct impact on our profitability.” Steven Endacott, MD, Urban Web

Eyretel, a global market leader in call recording and interaction analysis solutions, today joins forces with Urban Web, which specialises in providing holidays and flights by phone. Steve Endacott, Urban Web’s MD, will be sharing his experiences of how his company is benefiting from call recording solutions provided by Eyretel.

Since launching the company in January 2000l, Urban Web’s three business outlets – Holidays by Phone, Flights by Phone and danceXport – have sold holidays entirely by phone from its Manchester based call centre. The call centre takes between 3000 and 5000 calls per day and the company’s turnover is expected to exceed £43 million this year.

Log onto the Web Seminar today to this live, open forum, to ask your questions.


About Eyretel
Eyretel plc (EYRL) is a customer experience management specialist. Its products and services are targeted particularly at supporting the customer relationship management (CRM) activities of contact centres. Eyretel develops, supplies and implements software and hardware that will allow the complete recording and analysis of all electronic customer communication and interaction, such as telephone calls, email, web chat, agent assisted web browsing and desktop computer activity. Headquartered in Leatherhead, Surrey in the UK, Eyretel also has offices in London, mainland Europe, Canada, Hong Kong, Australia, and the United States. Eyretel’s clients include ANZ Investment Bank, CGU, Flightbookers, Global Crossing, Royal & Sun Alliance and Seeboard.

For further media information contact:
Caroline Harrison
Gray Associates
Tel: 020 8744 9168

Melanie Karunaratne
Eyretel plc
Tel: 0870 6000 626

This press release was distributed by ResponseSource Press Release Wire on behalf of Gray Associates in the following categories: Consumer Technology, Personal Finance, Business & Finance, Computing & Telecoms, for more information visit