TEAMPHONE LAUNCH 'TEAMPHONE IP' Thursday 25 October 2001 PDF Print Teamphone, the UK's first dedicated provider of Web-based advanced unified messaging and communications solutions and services, has launched a next generation unified communications solution, Teamphone IP. As the business case for flexible working* becomes more compelling, so the need for a communications environment that can cope with and manage the complex communications requirements for flexible workers, has become ever more urgent. In response to this challenge, Teamphone has launched Teamphone IP. Teamphone IP enables business users to control multi-channel communications via both traditional and IP voice and data networks, providing simple and consistent communications services from any device, anywhere and at any time, whilst drastically reducing an organisation's communications costs. Applications supported by Teamphone IP include: * Single Number Services: providing users with a single telephone number that follows them wherever they go * Unified Messaging: enabling all messages, through whichever means they are delivered (voice, fax or email) to be accessed and managed via a single mailbox (which can be accessed via any telephone or Internet-enabled device) * Visual Services: providing users with a 'live' directory of corporate contact information, time-saving communications tools, Call Management facilities and Presence Management tools (which can be accessed via any Internet enabled device) * Visual Team Services: uniquely enable distributed Help Desks, that can even include home-workers The product is expected to impact IT, telecoms, finance, sales, marketing, HR and facilities professionals and ultimately, according to Teamphone, significantly change the way we work. Teamphone believes that Teamphone IP is set to play a major role as a killer application in the emerging GPRS and 3G networks, providing real value to business communications. Teamphone IP will be one of the market's first unified communications solutions to take advantage of GPRS and WAP (Wireless Application Protocol) services on both mobile phones and telephony-enabled PDAs (Personal Digital Assistants). The development of Teamphone IP has come about in response to today's business drivers that include the need to reduce infrastructure, office and communications costs, increase productivity and enhance customer service. The company believes that businesses will come under ever increasing social, environmental and Governmental pressures to cut costs and meet employee demands for better work/life balances and that the adoption of flexible working practices can address many of these issues, but only with the right communications structure in place. A fully scaleable system, Teamphone IP is suitable for companies of any size. Cost savings An important feature of Teamphone IP is its ability to offer users, through its 'easireach' function, the choice of how to respond to people who've left messages (whether voice, email, fax, SMS) in the most cost-effective way. This means that, for instance, dial backs can be arranged via a PDA or WAP enabled mobile to a land line telephone, so negating mobile call charges. Teamphone IP - Key Features * User availability and location indicators: enabling users to see at a glance a colleague's location, availability to respond and preferred means of communication, at any given time, and be updated, in real time, at the touch of a button. Now integrated into users' message mailboxes and throughout Teamphone IP Visual Services. * easireach: enables users to initiate the most effective and cost-efficient form of reply to any message (whether telephone, voice message, email or SMS) or contact to any customer or colleague. * Tenancies: this feature enables organisations to run services for multiple companies on a single platform with each company's data remaining secure - critical for an Application Service Provider (ASP), but also enabling 'chinese walls' to be deployed within an organisation if required. * Billing: this enables itemised bills to be provided by individual and department - again, critical for an ASP. * Email client: connects to existing email accounts and enables mobile workers to be more responsive and manage email more effectively when away from the office through being able to, call, text, record or reply in response to an email. At the launch, Stephen Meyler, President, Teamphone, commented, "There is much talk about the changing workplace and the growth in flexible working practices. Teamphone IP has been developed in direct response to this emerging new business culture that, for its own survival, demands efficient and cost-effective communications that are completely integrated, regardless of the origin and type of that communication. Moreover, the element of control is vital, allowing the user to be in complete control of all the communications they receive and make, again, regardless of the channel". "Teamphone's pedigree is rooted firmly in the unification of messages and communication. We believe that with Teamphone IP, we are at the forefront of today's business requirements that will enable any company, of any size, to enjoy the multitude of benefits that may be realised by the establishment of flexible working with the optimum communications infrastructure at its heart." Ends * Flexible working: this term may be applied to any work environment where, for instance, employees have the options of any or all of the following: - flexi-time - hot-desking (particularly for people who are frequently out of the office, this is the term given to desk sharing and therefore sharing all that desktop equipment) - part-time - mobile working - teleworking (ie, working away from the 'fixed' office, but linked to it by telephone) - homeworking (in part or in full, eg, two days at home, three in the office) About Teamphone Teamphone - from Teamphone - provides unified communications solutions and services to companies wishing to introduce hot-desking, teleworking and flexible working practices. These services, which include single number 'follow me' services, unified messaging, presence management and call management functionality, are accessible via any telephone or web enabled device, at any time. Individual and team profiles can be published via the Internet, allowing colleagues, contacts and customers to view availability and select appropriate communication tools for making contact. A simple click of the mouse can initiate a telephone call, email, SMS or voicemail message to the individual or a team. Teamphone supports a wide range of networks and devices, including voice, mobile and the Internet. Customers include: BT, WorldCom, Equant, Microsoft, HP, Barclays, Prudential, NHS Trust Hospitals and Virgin Atlantic. For further information/photography/ technical data sheets: Adrienne Routledge/Michael Gray Gray Associates Tel: 020 8 744 9168 Email: Adrienne@grayassociates.co.uk email@example.com Karen Page Teamphone Tel: 020 7 306 7301 Email: firstname.lastname@example.org This press release was distributed by ResponseSource Press Release Wire on behalf of Gray Associates in the following categories: Consumer Technology, Personal Finance, Business & Finance, Computing & Telecoms, for more information visit https://pressreleasewire.responsesource.com/about.