Teamphone, the UK's first dedicated provider of Web-based advanced unified messaging and communications solutions and services, has launched a next generation unified communications solution, Teamphone IP.
As the business case for flexible working* becomes more compelling, so the
need for a communications environment that can cope with and manage the
complex communications requirements for flexible workers, has become ever more urgent. In response to this challenge, Teamphone has launched Teamphone IP.
Teamphone IP enables business users to control multi-channel communications
via both traditional and IP voice and data networks, providing simple and
consistent communications services from any device, anywhere and at any time, whilst drastically reducing an organisation's communications costs.
Applications supported by Teamphone IP include:
* Single Number Services: providing users with a single telephone
number that follows them wherever they go
* Unified Messaging: enabling all messages, through whichever means
they are delivered (voice, fax or email) to be accessed and managed via a
single mailbox (which can be accessed via any telephone or Internet-enabled
* Visual Services: providing users with a 'live' directory of
corporate contact information, time-saving communications tools, Call
Management facilities and Presence Management tools (which can be accessed
via any Internet enabled device)
* Visual Team Services: uniquely enable distributed Help Desks, that
can even include home-workers
The product is expected to impact IT, telecoms, finance, sales, marketing,
HR and facilities professionals and ultimately, according to Teamphone,
significantly change the way we work.
Teamphone believes that Teamphone IP is set to play a major role as a killer
application in the emerging GPRS and 3G networks, providing real value to
business communications. Teamphone IP will be one of the market's first
unified communications solutions to take advantage of GPRS and WAP (Wireless
Application Protocol) services on both mobile phones and telephony-enabled
PDAs (Personal Digital Assistants).
The development of Teamphone IP has come about in response to today's
business drivers that include the need to reduce infrastructure, office and
communications costs, increase productivity and enhance customer service.
The company believes that businesses will come under ever increasing social,
environmental and Governmental pressures to cut costs and meet employee
demands for better work/life balances and that the adoption of flexible
working practices can address many of these issues, but only with the right
communications structure in place.
A fully scaleable system, Teamphone IP is suitable for companies of any
An important feature of Teamphone IP is its ability to offer users, through
its 'easireach' function, the choice of how to respond to people who've left
messages (whether voice, email, fax, SMS) in the most cost-effective way.
This means that, for instance, dial backs can be arranged via a PDA or WAP
enabled mobile to a land line telephone, so negating mobile call charges.
Teamphone IP - Key Features
* User availability and location indicators: enabling users to see at
a glance a colleague's location, availability to respond and preferred means of communication, at any given time, and be updated, in real time, at the touch of a button. Now integrated into users' message mailboxes and
throughout Teamphone IP Visual Services.
* easireach: enables users to initiate the most effective and
cost-efficient form of reply to any message (whether telephone, voice
message, email or SMS) or contact to any customer or colleague.
* Tenancies: this feature enables organisations to run services for
multiple companies on a single platform with each company's data remaining
secure - critical for an Application Service Provider (ASP), but also
enabling 'chinese walls' to be deployed within an organisation if required.
* Billing: this enables itemised bills to be provided by individual
and department - again, critical for an ASP.
* Email client: connects to existing email accounts and enables mobile workers to be more responsive and manage email more effectively when away from the office through being able to, call, text, record or reply in
response to an email.
At the launch, Stephen Meyler, President, Teamphone, commented, "There is much talk about the changing workplace and the growth in flexible working practices. Teamphone IP has been developed in direct response to this emerging new business culture that, for its own survival, demands efficient and cost-effective communications that are completely integrated, regardless of the origin and type of that communication. Moreover, the element of control is vital, allowing the user to be in complete control of all the communications they receive and make, again, regardless of the channel".
"Teamphone's pedigree is rooted firmly in the unification of messages and
communication. We believe that with Teamphone IP, we are at the forefront
of today's business requirements that will enable any company, of any size,
to enjoy the multitude of benefits that may be realised by the establishment
of flexible working with the optimum communications infrastructure at its
* Flexible working: this term may be applied to any work environment where,
for instance, employees have the options of any or all of the following:
- hot-desking (particularly for people who are frequently out of the
office, this is the term given to desk sharing and therefore sharing all that desktop equipment)
- mobile working
- teleworking (ie, working away from the 'fixed' office, but linked to
it by telephone)
- homeworking (in part or in full, eg, two days at home, three in the
Teamphone - from Teamphone - provides unified communications solutions and
services to companies wishing to introduce hot-desking, teleworking and
flexible working practices. These services, which include single number
'follow me' services, unified messaging, presence management and call
management functionality, are accessible via any telephone or web enabled device, at any time.
Individual and team profiles can be published via the Internet, allowing
colleagues, contacts and customers to view availability and select
appropriate communication tools for making contact. A simple click of the
mouse can initiate a telephone call, email, SMS or voicemail message to the
individual or a team.
Teamphone supports a wide range of networks and devices, including voice,
mobile and the Internet. Customers include: BT, WorldCom, Equant,
Microsoft, HP, Barclays, Prudential, NHS Trust Hospitals and Virgin
For further information/photography/
technical data sheets:
Adrienne Routledge/Michael Gray
Tel: 020 8 744 9168
Email: Adrienne@grayassociates.co.uk email@example.com
Tel: 020 7 306 7301
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