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Booming show reflects booming industry.

Call Centre Expo UK 2001 once again has made its mark on the industry for a third year running, attracting approximately 7875 (1) attendees over the two days, which represents approximately 30% (2) increase compared to the 2000 event. Call Centre Expo UK 2001 - the UK's biggest & best Telebusiness and Customer Contact event was held from 9-10 October 2001 at the NEC in Birmingham.
Since its launch in 1999, Call Centre Expo has seen phenomenal and continued growth from exhibitors, visitors and conference delegates alike (3). This year over 25% of exhibitors (4) launched new products & services and the show floor featured a number of free, hands-on educational features, including the Advice Centre, free product demonstrations and keynote sessions. More than 80% of the Call Centre Expo Conference was case study led, and the keynote sessions, led by Emma Howard, BBC Presenter was attended by over 300 visitors on each day.
The show also featured over 200 leading players including Alcatel Telecom, Apropos Technology, Aspect Communciations, BT Commsure, Callscan, Comverse Infosys, DTS Business Solutions, Energis Communications, Mitel, Opal Telecom, Rockwell Electronic Commerce, Syntellect, Ventura; among many others…
The feedback from Call Centre Expo UK 2001 exhibitors on the quality of visitors and amount of leads generated speaks for itself:

Michele Harrison, Marketing Manager, BT CommSure commented: "Call Centre Expo UK 2001 exceeded all expectations, the quality and calibre of the visitors to the show re-iterated that this is a must-have event on everyone's calendar. A truly spectacular show"

Abigail Sharan, Marketing Manager, EMEA at Comverse Infosys, said: "Call Centre Expo UK 2001 was the busiest show Comverse Infosys has ever exhibited at in the UK. We had high expectations after the success of 2000 and were not disappointed. The calibre of visitors to our stand was particularly good and this is reflected in the quality and quantity of contacts and business leads we've made."

Claire Morrice, Marketing Manager, eshare Technologies enthused: "This is the third year that we have exhibited and it just keeps getting bigger and better! CMP have managed to get the quality of delegates on such a scale - great pre- show marketing and exhibition planning expertise." She continued: "We collected a very high level of show leads and it has enabled us to raise our profile even further".

Kelvin Beck, Chairman, DTS Group Limited, said: "One of the best exhibitions we have ever exhibited at…more vibrant, more activity. On reflection of the show, we truly feel that Call Centre Expo UK 2001 has been well marketed and very focussed, producing excellent attendance. The attendee quality has been the best we have ever seen and the knowledge of the attendees has been really impressive. They have known their exact requirements to enable their business to grow."
Phil Hunter, Event Director, Call Centre Expo UK 2001, said: "Call Centre Expo UK 2001 placed strong emphasis on educating visitors on the host of issues surrounding the implementation and maintenance of a successful call centre, and the role the call centre plays in improving customer service and loyalty. There was something for everyone this year, from those thinking of starting a call centre to those already operating one and wanting information on the latest developments within the industry." He continued: "The phenomenal success of the event is a real testament to the hard work of the team and the support and loyalty of our exhibitors. Call Centre Expo UK 2001 truly was - a tremendous event!"

CMP Europe, organisers of Call Centre Expo UK 2001, announced at the show the launch of Call Centre Expo Europe 2002, which will take place from 15-16 October 2002, Amsterdam, RAI, The Netherlands. CMP Europe also announced the release of a unique marketing database, called The Call Centre DataFile at the event (5).
Call Centre Expo's winning formula was recently recognised, at the Marketing Event Awards 2001. The 2000 event won two gold awards: "Best Business Exhibition" and "Best Marketing Campaign" at the Marketing Event Awards 2001.


Notes to Editors
(1) Subject to Audit Bureau of Circulations Audit - the leading independent auditors for the exhibitions industry.
(2) Subject to Audit Bureau of Circulations Audit - the leading independent auditors for the exhibitions industry.
(3) Call Centre Expo UK 2000 saw a 30% increase in Exhibitors; a 60% increase in conference delegates compared to 1999 (with over 1,515 conference sessions booked up at the 2000 event); and a 42% increase in overall visitors (ABC Audited).
(4) A full list of Call Centre exhibitor product and service launches is available on request. Please email Colleen Just ( for further details.
(5) The Call Centre Datafile holds c14 000 call & contact centre decision-maker details from c3000 of the most significant UK call and contact centre installations. For further information visit

About Call Centre Expo UK
Call Centre Expo UK 2001 took place from 9-10 October 2001 at the NEC, Birmingham. Call Centre Expo UK 2000 was held from 19-20 September, NEC, Birmingham. 6,088 people attended the show (ABC audited) with 157 exhibitors. Call Centre Expo UK 2000 is also the winner of two Marketing Event Awards, namely: "Best Business Exhibition" and "Best Marketing Campaign". For more information please visit:

About CMP Europe Ltd
CMP Europe Ltd. has more than 20 years of experience in producing industry leading, business-to-business events and publications that reflect the rapidly changing and diverse market of IT. The Company remains at the forefront of the industry by continuously developing existing events and adding new products to its portfolio. CMP’s current successful products include Call Centre Focus magazine; Networks Telecom Europe, GIS, Technology For Marketing, Call Centre Expo UK and Call Centre Expo Europe events; Call Centre DataFile and PR Audit.

CMP Europe Ltd is a leading provider of business to business marketing services and information to the hi-tech markets of IT, electronics and games. The expanding range of events, publications and on-line services benefit from CMP’s strong industry focus and, as part of CMP Media LLC, a unique global and regional reach. Further information about CMP Europe can be found at CMP Media LLC. ( is part of United Business Media. Further information can be found at

Press Contact: Colleen Just, PR Executive, Tel: 020 8987 7745,

This press release was distributed by ResponseSource Press Release Wire on behalf of CMP Europe in the following categories: Consumer Technology, Personal Finance, Business & Finance, Computing & Telecoms, for more information visit