COFUNDS STANDARDISES ON ASPECT COMMUNICATIONS' MULTI CHANNEL CONTACT CENTRE Wednesday 7 November 2001 PDF Print Stockley Park, London, 7 November 2001 – Aspect Communications Corporation (Nasdaq:ASPT), the leading provider of business communications solutions that help companies improve customer satisfaction, reduce operating costs, gather market intelligence and increase revenue, announces that Cofunds will standardise on Aspect’s contact centre solution including the Aspect Contact Server and Aspect Call Centre as the foundation for its new London-based multi-channel contact centre. Cofunds is the independent fundmarket for financial intermediaries that transacts sales of more than 300 funds, providing flexible, reliable and convenient administration and management services to financial intermediaries acting on behalf of their clients. The contact centre was opened in January 2001. The contact centre manages all of Cofunds’ business, handling all communications from Independent Financial Advisors (IFAs), whether received by telephone or email. All voice contacts are handled through the Aspect CallCenter and intelligently routed to the most appropriate representative by the Aspect Contact Server based on the IFA’s location. This is achieved through an interface to Cofunds’ Siebel client database. The Aspect Contact Server takes callers’ CLI (Calling Line Identification), associates this with a database record and passes caller details to the representative’s screen at the same time as the contact is delivered. The reporting and analysis capabilities supported by the Aspect Contact Server enables Cofunds to provide clients with consolidated reports summarising their fund portfolios. The ability to report in this way is a key differentiator and competitive advantage for Cofunds since, in most cases, IFAs previously only received individual reports for each individual fund, typically creating a paper overload. Currently, Cofunds has 35 customer contact representatives receiving calls from IFAs throughout the UK. Andy Creak, Chief Technical Officer, Cofunds, comments, “The contact centre and its technology infrastructure is at the very heart of our business. We’ve enjoyed tremendous success since starting the business earlier this year and the functionality of the Aspect technology ensures that we have a future-proof solution that is able to scale and support increasing levels of sophistication as our business develops and expands.” ~Ends~ About Aspect Communications Aspect Communications Corporation is the leading provider of business communications solutions that help companies improve customer satisfaction, reduce operating costs, gather market intelligence and increase revenue. Aspect is the trusted mission-critical partner of 76 percent of the Fortune 50, daily managing more than 3 million customer sales and service professionals worldwide. Aspect is the only company that provides the mission-critical software platform, development environment and applications that seamlessly integrate voice-over-IP, traditional telephony, email, voicemail, Web, fax and wireless business communications, while guaranteeing investment protection in a company’s front office, back office, Internet and telephony infrastructures. Aspect’s leadership in business communications solutions is based on more than 16 years of experience and over 7,600 implementations deployed worldwide. The company is headquartered in San Jose, California, with offices aroun! d the world as well as an extensive global network of systems integrators, independent software vendors and distribution partners. Aspect’s UK offices are in Stockley Park, Uxbridge, Middlesex and be reached on 0800 ASPECT (i.e. 0800 277328). About Cofunds Cofunds Limited launched in January 2001 as the independent fundmarket for intermediaries. It is an independent company, backed by four of the largest investment companies in the UK, providing a one-stop fundmarket that provides flexible, reliable, convenient administration and management services for intermediaries and their clients. It does not offer investment management or advice, nor does it compete with intermediaries by offering its services direct to the marketplace. Cofunds exists to serve the needs of Fund Managers, intermediaries and their clients. Cofunds offers both Maxi and Mini stocks and shares ISAs. The service is free to intermediaries and their clients. Cofunds does not offer a CAT standard ISA product. Currently, the funds available in a Cofunds ISA are unit trusts or OEICs. Cofunds is regulated by IMRO. For further information, please contact: Michael Gray/Adrienne Routledge Gray Associates Tel: 020 8744 9168 Email: firstname.lastname@example.org, or email@example.com Stephanie Hazan Aspect Communications UK Ltd Tel: 020 8589 1127 Email: Stephanie.firstname.lastname@example.org This press release was distributed by ResponseSource Press Release Wire on behalf of Gray Associates in the following categories: Consumer Technology, Personal Finance, Business & Finance, Computing & Telecoms, for more information visit https://pressreleasewire.responsesource.com/about.