Enigma, the leading provider of content-driven e-business for the support chain, has been short-listed in the Content Management category of this year’s Information Management Awards for its work with North American aerospace manufacturer Pratt & Whitney. The winner of the award will be announced at a ceremony on 29th November at the Grosvenor House Hotel in London.
Enigma’s 3C Platform enables Pratt & Whitney to collaborate with customers to achieve high levels of customer satisfaction through improved product performance. This is the result of more effective management and delivery of the content that supports the equipment in operation, a total of over 400,000 pages of Maintenance Manuals, Illustrated Parts Catalogues and Service Bulletins. By making this information easier to find and easier to use, Pratt & Whitney has been able to increase customer maintenance productivity and thereby improve their position in the profitable aftermarket.
Graham Wylie, Enigma’s European marketing director, noted, “Everyone involved in the project is very excited about being short-listed for this award. The team has worked very hard and achieved some great results for Pratt & Whitney. This recognition is a credit both to the people behind it and the technology itself.”
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Enigma is the leading provider of content-driven e-commerce platforms for the support chain. Through integrated content, commerce and collaboration capabilities, Enigma solutions enable manufacturers to capture a greater share of highly profitable aftermarket revenues and maintain better post-sale relationships with customers.
Typical applications of Enigma technology include e-commerce sites, e-catalogues, illustrated parts catalogues, interactive electronic technical manuals, web annotation capabilities and Web-based self-service product support.
Enigma's rapidly expanding list of customers includes GE Aircraft Engines, Pratt & Whitney, Rolls-Royce, Bombardier, Delta Air Lines, John Deere, Mack Trucks, Freightliner, Perkins Engines, Hewlett-Packard, Ameritech, Motorola, Lucent, Bell South, Nokia, Sybase and Sun Microsystems. Enigma is a privately held company, headquartered in Burlington, Mass., with offices in San Francisco, London, Munich, Amsterdam, Toronto, Tokyo and Tel Aviv.
For more information, visit Enigma’s World Wide Web site at http://www.enigma.com
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