Damovo spins off from parent using J.D. Edwards rapid implementation methodology
J.D. Edwards, a leading provider of agile, collaborative solutions for the connected economy, today announced it has won a £1.3m contract with Damovo.
Damovo evolved from Ericsson Enterprise Solutions’ Direct Sales and Service Operation in September 2001. The company is a global integrator for advanced voice, data and mobility applications and services and has offices in 18 countries, employing 2,700 staff worldwide.
Since being spun off from Ericsson, Damovo plans to move its complete IT systems and business processes onto its own IT infrastructure: “We have a completely clean slate on which to build our new but large business systems”, commented Alan Kerr, CIO, Damovo.
Kerr continued, “Our growth plans for the business are very aggressive. We have selected J.D. Edwards to assist with core business systems such as financials, logistics, service management, customer sales management, business intelligence and human resources. Our decision to select OneWorld XE was based on functionality, the “Solution Kits” rapid implementation process and price.”
“This is a strategic implementation for us – not a short-term solution. Our timescales for going live on our own system are very tight so that is the focus of phase one of the project. We also needed a solid platform for us to develop “best in class” type processes through add on applications such as CRM and B2B / B2C e- commerce functionality. OneWorld XE is a flexible, collaborative solution that enables us to do that with the products we chose.”
“We are also partnering with Andersen on this project, who are not only J.D. Edwards’ largest global alliance partner but also recognised leaders in implementing shared services centres.”
Commenting on the customer project, Trevor Salomon, marketing director EMEA, J.D. Edwards said, “Damovo has aggressive growth plans and is a very forward-looking organisation – particularly in the area of shared services. We have worked with them to identify not only the systems that the company needs today but also how our solution can support its future growth, particularly in the area of its shared services business. Phase one of this project will be a rapid implementation of core technologies and we are looking forward to a long term relationship with Damovo.”
J.D. Edwards began the Damovo project in August 2001 and the solution will be implemented and rolled out across six countries by Q1 next year with all 18 countries completed by Q2. Phase two of the project including CRM and e-business applications will run from early 2002 and be complete during the second half of next year.
ClickSoftware's Service Optimization solution, ClickSchedule, will also be integrated with J.D. Edward’s One World to provide the optimized scheduling of Damovo’s field service resources.
The solution will run on an IBM AIX P680 Series with HTML and Windows Terminal Server access using an Oracle 8.1 database.
Damovo was launched in September 2001 following Apax Partner’s investment of US0 million for 80% of Ericsson Enterprise direct sales and service operations.
Through consultancy, integration and management, Damovo delivers advanced business solutions in the following areas: e-business, voice and data converged networks, managed services, mobility and contact centre solutions.
Damovo has stated that its intention is to become one of the world’s first global and independent communication solutions providers. Damovo employs 2,700 staff, with an annual turnover of nearly €1bn and 18 offices worldwide across Europe, Latin America and Australasia. Damovo has a blue chip client list of over 21,000 international organisations from the worlds of Government, Banking, Public Services, Utilities, and Healthcare.
Principal territories for Damovo are: Australia, Brazil, Germany, Italy and the UK. In addition Damovo has operations in Argentina, Belgium, Colombia, The Czech Republic, Hungary, Ireland, Mexico, Poland, Portugal, Slovakia, Sweden, Switzerland and Venezuela
For further details please contact Richard Cook on +44 (0) 207 229 8827 or e-mail email@example.com
Andersen is a global leader in professional services. It provides integrated solutions that draw on diverse and deep competencies in consulting, assurance, tax, corporate finance, and in some countries, legal services. Andersen employs 85,000 people in 84 countries. Andersen is frequently rated among the best places to work by leading publications around the world. It is also consistently ranked first in client satisfaction in independent surveys. Andersen has enjoyed uninterrupted growth since its founding in 1913. Its 2000 revenues totalled US.4 billion. Learn more at www.andersen.com.
About ClickSoftware Inc.
ClickSoftware is the leading provider of end-to-end service chain optimization solutions that maximize service revenue and customer responsiveness while minimizing costs. ClickSoftware's Service Optimization Suite includes strategic and tactical workforce planning, optimized service scheduling, intelligent problem resolution, wireless workforce management, and business analytics, connecting all organizational levels and all functions. The company is headquartered in Campbell with offices throughout the United States, Belgium, Canada, Germany, Israel, and the United Kingdom.
About J.D. Edwards
J.D. Edwards is a leading provider of agile, collaborative solutions for the connected economy. The Company's open solutions give organisations the freedom to choose how they assemble their internal applications and how they collaborate with partners and customers across the supply chain to increase competitive advantage. Founded in 1977, J.D. Edwards is headquartered in Denver. Additional information can be obtained by contacting the Company via the Internet at http://www.jdedwards.com or at 0118 909 1700.
J.D. Edwards is a registered trademark of J.D. Edwards & Company. The names of all other products and services of J.D. Edwards used herein are trademarks or registered trademarks of J.D. Edwards World Source Company.
0118 909 1700
Giles Peddy/Annabel Perry
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