- C3 announces installation at Royal Bank of Scotland
Cambridge, UK, 3rd December 2001. C3, Europe's leading supplier of
NT-based converged communications platforms for call handling and
e-business, has announced enhancements to its Apcentia automated Emergency
The system is designed to rapidly and efficiently mobilise an entire
response team in the event of a major incident such as a terrorist attack,
fire, an environmental catastrophe or a chemical spillage - by the sending
and receiving of phone, email and/or SMS messages.
C3's Emergency Response system has been designed to meet the critical
requirements of organisations and to assemble a major incident team with the
minimum of fuss. The solution is not only robust and reliable but also
extremely simple to operate. In field trials the C3 emergency response
system has been proven to assemble a major incident team in less that 15
minutes, which is far more efficient than calling individual team members
one by one.
New features of C3's Emergency Response software include:
* E-mail, fax and SMS support
* Web-based administration and reporting
* Fax reporting and fax broadcasting
* Remote departmental management
* Call conferencing
The Emergency Response software runs on C3's Apcentia multi application
converged communications platform, which uses Aculab and Intel Dialogic
connectivity. Apcentia is scaleable to tens of thousands of lines and
supports: IVR services; pre-paid services; voice, fax and email messaging; call switching and queuing; contact centre applications; auto attendant applications; and Internet services.
Major New Installation
The C3 Emergency Response system is used today by a number of companies in
the oil and chemical industries - and the company is pleased to announce the
recent completion of an Emergency Response installation for the Royal Bank
In the event of an incident such as a bomb alert or fire, the bank is now
able to rapidly mobilise a team of up to 400 people using the 60 line
system. The Bank is planning the installation a second 60 line Emergency
Response system for wider bank use such as ATM and IT failure.
How it Works
To use the C3 Emergency Response system when an incident arises, the active
duty manager responsible for emergency mobilisation must first compose a
message. If the mobilisation is to be carried out by phone, for example, he
would simply record a voice message (in as much detail as required) using a
standard telephone handset, press a single button to send the message and
then hang up. The Apcentia system will then broadcast a pager alert to all
'first line' team members to phone in and access the message.
If the alert is to be carried out by SMS or email, the active duty manager
would similarly compose a message and then hit a single button to send it to
a pre-defined list of recipients.
The C3 Apcentia system holds all necessary contact details of specialists
and so can contact them immediately - all the duty manager need do is create
Apcentia monitors the emergency situation so, if a call is not acted upon, the system will automatically escalate to calling alternative contact
numbers or team members. The Apcentia system administrator's Windows
workstation displays real time progress at all times - and the escalation
will stop only when all necessary team members have responded.
C3's Apcentia is a scaleable NT-based communications platform designed for
network operators and service providers and large-scale enterprise and
public sector usage. It is scaleable to tens of thousands of lines and
supports: IVR services; pre-paid services; Voice, fax and email messaging; Call switching and queuing; contact centre applications; auto attendant applications; and Internet services. It is widely used internationally by operators of calling card services, IVR services and value added network services.
C3 is Europe's leading supplier of NT-based converged communications
platforms for call handling and e-business applications. The company has
installed over 200,000 lines of converged communications technology
worldwide for calling card, IVR, Audiotex, automated attendant, emergency
response, contact centre and voice mail since 1990. C3 is based in
For more information, visit the company's Web site at
For enquiries, please call
Susan Hunt, C3, Tel: +44 (0) 1223 427700 email: firstname.lastname@example.org
Michael Gray/ Adrienne Routledge, Gray Associates Ltd. Tel: +44 (0)20 8744
email: email@example.com Adrienne@grayassociates.co.uk
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