C3 launches Emergency Response System v2.0 Monday 3 December 2001 PDF Print - C3 announces installation at Royal Bank of Scotland Cambridge, UK, 3rd December 2001. C3, Europe's leading supplier of NT-based converged communications platforms for call handling and e-business, has announced enhancements to its Apcentia automated Emergency Response system. The system is designed to rapidly and efficiently mobilise an entire response team in the event of a major incident such as a terrorist attack, fire, an environmental catastrophe or a chemical spillage - by the sending and receiving of phone, email and/or SMS messages. C3's Emergency Response system has been designed to meet the critical requirements of organisations and to assemble a major incident team with the minimum of fuss. The solution is not only robust and reliable but also extremely simple to operate. In field trials the C3 emergency response system has been proven to assemble a major incident team in less that 15 minutes, which is far more efficient than calling individual team members one by one. New features of C3's Emergency Response software include: * E-mail, fax and SMS support * Web-based administration and reporting * Fax reporting and fax broadcasting * Remote departmental management * Call conferencing The Emergency Response software runs on C3's Apcentia multi application converged communications platform, which uses Aculab and Intel Dialogic connectivity. Apcentia is scaleable to tens of thousands of lines and supports: IVR services; pre-paid services; voice, fax and email messaging; call switching and queuing; contact centre applications; auto attendant applications; and Internet services. Major New Installation The C3 Emergency Response system is used today by a number of companies in the oil and chemical industries - and the company is pleased to announce the recent completion of an Emergency Response installation for the Royal Bank of Scotland. In the event of an incident such as a bomb alert or fire, the bank is now able to rapidly mobilise a team of up to 400 people using the 60 line system. The Bank is planning the installation a second 60 line Emergency Response system for wider bank use such as ATM and IT failure. How it Works To use the C3 Emergency Response system when an incident arises, the active duty manager responsible for emergency mobilisation must first compose a message. If the mobilisation is to be carried out by phone, for example, he would simply record a voice message (in as much detail as required) using a standard telephone handset, press a single button to send the message and then hang up. The Apcentia system will then broadcast a pager alert to all 'first line' team members to phone in and access the message. If the alert is to be carried out by SMS or email, the active duty manager would similarly compose a message and then hit a single button to send it to a pre-defined list of recipients. The C3 Apcentia system holds all necessary contact details of specialists and so can contact them immediately - all the duty manager need do is create the message. Apcentia monitors the emergency situation so, if a call is not acted upon, the system will automatically escalate to calling alternative contact numbers or team members. The Apcentia system administrator's Windows workstation displays real time progress at all times - and the escalation will stop only when all necessary team members have responded. About Apcentia C3's Apcentia is a scaleable NT-based communications platform designed for network operators and service providers and large-scale enterprise and public sector usage. It is scaleable to tens of thousands of lines and supports: IVR services; pre-paid services; Voice, fax and email messaging; Call switching and queuing; contact centre applications; auto attendant applications; and Internet services. It is widely used internationally by operators of calling card services, IVR services and value added network services. About C3 C3 is Europe's leading supplier of NT-based converged communications platforms for call handling and e-business applications. The company has installed over 200,000 lines of converged communications technology worldwide for calling card, IVR, Audiotex, automated attendant, emergency response, contact centre and voice mail since 1990. C3 is based in Cambridge, UK. For more information, visit the company's Web site at http://www.c3ltd.co.uk For enquiries, please call Susan Hunt, C3, Tel: +44 (0) 1223 427700 email: email@example.com Michael Gray/ Adrienne Routledge, Gray Associates Ltd. Tel: +44 (0)20 8744 9168 email: firstname.lastname@example.org Adrienne@grayassociates.co.uk This press release was distributed by ResponseSource Press Release Wire on behalf of Gray Associates in the following categories: Consumer Technology, Personal Finance, Business & Finance, Computing & Telecoms, for more information visit https://pressreleasewire.responsesource.com/about.