Walker's e-business solutions Deliver Timely Access to Customer Account Information at Lawson Products
4 December 2001 -- Walker Interactive Systems, Inc. (OTCBB:WALK), a global provider of e-business solutions for the enterprise, today announced that Lawson Products, an international seller and distributor of systems, services and over 80,000 products to the industrial, commercial and institutional maintenance, repair and replacement market, has selected Walker's e-customer and e-care collaborative commerce portlets to leverage the Internet and deliver up to the minute account information to Lawson's sales force and customers.
"At Lawson we are always seeking out better ways of doing business. It was with that directive in mind that we began looking at how to deliver to our independent sales agents the most up to date information to help them take care of customers, providing convenience and time saving benefit because of online access. Adopting the e-customer and e-care portlets is not only a significant move forward on our company wide e-business directive, but it also helps us fulfil our objectives for giving our sales team the best tools to work with while providing better service to our customers," said Frank Snyder, technical support manager at Lawson.
Walker's e-customer and e-care collaborative commerce portlets were created to allow companies to deliver the best service to their customers through the speed, flexibility and convenience of the Internet. Earlier this year Lawson began evaluating better customer service strategies for the benefit of their sales agents. Lawson discovered that adopting the Walker e-customer and e-care portlets was a perfect fit with their e-business strategy for better collaboration with their independent sales agents and customers.
Adopting Walker's e-care portlet allows Lawson Products to truly deliver real time collaborative commerce to their Independent Sales Agents and customers. Walker's e-care portlet will allow Lawson to improve service by delivering up to the minute access to account information on-line.
Using the Walker e-customer portlet allows for intra-company collaboration by giving Lawson's sales agents immediate access to a customer's accounts receivable position. Whereas in the past getting this information was difficult because account information was not always immediately accessible, with Walker's e-customer, Lawson's sales agents have the ability to view invoices and statements on the web when the immediate need for the information arises rather than waiting to have this information sent to them from another office.
"It is gratifying to see Lawson Products not simply talking about future e-business strategies, but actually implementing and delivering collaborative commerce solutions both within the Lawson organisation and to their customers through Walker's e-customer and e-care portlets," said Paul Lord, president of Walker. "Today Lawson Products is a shining example of how organisations can make business improvements and benefit their customers using Walker's technology combined with e-business solutions and truly make collaborative commerce a reality."
Walker Interactive Systems, Inc. (OTCBB: WALK), headquartered in San Francisco, California, is a leading, global provider of e-business solutions for the enterprise. The Walker family of e-business applications and vertical industry solutions, combined with integration and consulting services, is utilised by Global 2000 organisations in industries including banking and financial services, retail, transportation and utilities.
Information about Walker is available at http://www.walker.com
Copyright (c) 2001 Walker Interactive Systems, Inc. Walker, Horizon and Deep e-business solutions are trademarks and/or registered trademarks of Walker Interactive Systems, Inc. All other brand and product names are trademarks of their respective owners.
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