Eyretel, the customer experience management specialist, has appointed Klaus Eiteljörge as its VP Central Europe, to develop the European market, outside of the UK, as part of its overall European market growth strategy.
Eyretel's call recording and analysis solutions have experienced particularly strong growth in the European market in the last year, especially in Germany and this role is a direct reflection of its ambition to capitalise upon existing and forthcoming opportunities and to provide its customers with a higher level, more rounded customer service.
Klaus Eiteljörge will manage a team of sales consultants, based in Eyretel's office in Karlsruhe, Germany.
Eiteljörge joins from Genesys, where he was VP for Central Europe, responsible for direct and indirect sales and he grew the business from a team of 4 to a company of 30 people, responsible for a budget of £22 million. Eiteljörge started his career as a systems engineer with IBM, before taking on an indirect sales role at Oracle and a senior sales director role at NCI/Oracle. He was VP Central Europe at Filenet prior to his move to Genesys. He holds a masters degree in Economics.
Nick Discombe, Eyretel's CEO, comments, "Klaus' previous experience in the call recording / CRM space is a particular boon to Eyretel because he knows the market so well and this will be of particular benefit to the customers we already value and to those we are keen to work with in the future. His considerable background in the blue-chip IT companies working with direct and indirect channels and his knowledge of software and solution selling are perfect matches for the future direction of our business, so I'm delighted that Klaus is on board."
Eyretel (EYR.L) is a global provider of voice and data recording and analysis solutions for contact centres. Its comprehensive suite of recording, quality monitoring, analysis products and services both support and enhance the customer experience management (CEM) activities in contact centres. Eyretel develops, supplies, and integrates software and hardware systems that allow the complete recording and analysis of all electronic customer communication and interaction, including telephone calls, e-mail, web chat, agent assisted web browsing and desktop computer activity in both traditional and IP environments. Headquartered in Leatherhead in the UK, Eyretel also has offices in the United States, mainland Europe, Hong Kong, Japan, Malaysia, Singapore, Shanghai, Australia and Brazil. Eyretel's worldwide clients include The Regence Group, Canon ITS, Global Crossing, The Guardian Life Insurance Company of America, ANZ Investment Bank, CGU, and Flightbookers.
For more information, please visit http://www.eyretel.com
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