Eyretel, the customer experience management specialist, has appointed David Tryon to head its major accounts team. David's task will be to deliver first class client service support to Eyretel major accounts that are looking to implement enterprise-wide call recording and analysis solutions.
This appointment, and other recent specialist sales appointments, reflects Eyretel's continued growth in the EMEA region in what has been a strong year for the company. David will be responsible for a team of seven account handlers in this newly created role.
40 year-old David joins Eyretel from KPMG Consulting where he was a sales director of the financial services division, responsible for a team of 12 account directors as well as introducing significant changes in KPMG Consulting's selling methodology and practice.
David has considerable experience of working with retail and financial services companies in a sales career that has included Forward Trust, IBM and Sequent. He holds a degree in Economics from the University of Hull.
Nick Discombe, Eyretel's CEO, comments, "This appointment is proof that Eyretel places great importance on providing high-level customer service. I'm certain that David's visionary thinking and considerable sales expertise will enable us to focus on new market opportunities by placing greater priority on developing sustainable customer relationships, with more rounded, higher-level customer service. This role is important in our move from being a tactical telco provider to becoming a strategic software solution seller addressing the key operational needs of our customers."
Eyretel (EYR.L) is a global provider of voice and data recording and analysis solutions for contact centres. Its comprehensive suite of recording, quality monitoring, analysis products and services both support and enhance the customer experience management (CEM) activities in contact centres. Eyretel develops, supplies, and integrates software and hardware systems that allow the complete recording and analysis of all electronic customer communication and interaction, including telephone calls, e-mail, web chat, agent assisted web browsing and desktop computer activity in both traditional and IP environments. Headquartered in Leatherhead in the UK, Eyretel also has offices in the United States, mainland Europe, Hong Kong, Japan, Malaysia, Singapore, Shanghai, Australia and Brazil. Eyretel's worldwide clients include The Regence Group, Canon ITS, Global Crossing, The Guardian Life Insurance Company of America, ANZ Investment Bank, CGU, and Flightbookers.
For more information, please visit http://www.eyretel.com
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