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CRM Applications Rapidly Integrated to OneWorld and WorldSoftware Using Company's XPI Technology

Latest Release on Aggressive Timeline Comes Less than a Month After YOUcentric Acquisition

J.D. Edwards, a leading provider of agile, collaborative solutions for the connected economy, today announced the latest release of its collaborative customer relationship management solution. CRM version 1.1 leverages the company's collaborative XPI(tm) (eXtended Process Integration) technology to integrate customer-facing applications with both OneWorld(r) and WorldSoftware(tm). The integrated release comes less than a month after J.D. Edwards completed the acquisition of CRM supplier YOUcentric (see news release dated November 19, 2001).

CRM version 1.1 provides the ability to both know and fulfil customers' needs through real-time integration with J.D. Edwards' ERP applications, enabling a business to more effectively acquire, fulfil, service, learn from, and communicate with customers.

"J.D. Edwards' latest CRM release highlights its understanding of the importance of integration and collaboration in serving customers," said Sharon Ward, vice president, CRM and Enterprise Applications Group, Hurwitz Group. "In this challenging economic environment, companies need to leverage their current ERP solution vendors for CRM solutions specific to their business needs. With this new CRM solution, J.D. Edwards is making its customers' decisions much easier to make."

Software Enables Full "Lead to Cash" Capabilities

J.D. Edwards' latest release of CRM creates a unified "lead to cash" business process to handle all customer interactions, including sales leads, price quotes, order entry, delivery and billing.

For instance:

* A sales representative can access leads generated by the marketing department, and convert those leads to prospects in the Sales Force Automation application.

* If a prospect requests a price quote, the salesperson can provide that information using J.D. Edwards Advanced Pricing.

* Once the prospect is ready to order, the sales rep can check inventory and convert the quote to an order using J.D. Edwards' Fulfilment Management applications, which instantly access the prospect data entered into the CRM system.

* Customers can then track their order using the Web-based Customer Self-Service application, viewable via an Internet browser.

Historically, such activities have been divided and distributed between niche CRM and enterprise software applications, which, if integrated, require separate data repositories. J.D. Edwards CRM applications share identical data with ERP applications, so that all users operate on the same information. This significantly reduces error rates; lowers ownership costs and results in a shortened time-to-value.

J.D. Edwards' is utilising its XPI and Data Model Inheritance capabilities to seamlessly connect business functions between CRM and its ERP applications. In addition, businesses can leverage both of these technologies to rapidly and efficiently connect the collaborative CRM solution to legacy data sources.

"The latest release of J.D. Edwards' CRM software represents a significant achievement in delivering integrated, collaborative customer relationship management capabilities to our customers," said Joel Reed, director of customer relationship management at J.D. Edwards. "By providing businesses with a 'single view' of their customers and prospects, our solution enables them to better manage the customer lifecycle from beginning to end, resulting in increased customer satisfaction and loyalty."

J.D. Edwards currently plans to integrate CRM with its Advanced Order Configurator and Advanced Planning applications in 2002.

About J.D. Edwards

J.D. Edwards is a leading provider of agile, collaborative solutions for the Internet economy. The Company's open solutions give organisations the freedom to choose how they assemble their internal applications and how they collaborate with partners and customers across the supply chain to increase competitive advantage. Founded in 1977, J.D. Edwards is headquartered in Denver. Additional information can be obtained by contacting the Company via the Internet at or at 0118 909 1700.

Copyright (c) J.D. Edwards World Source Company, 2001. J.D. Edwards is a registered trademark of J.D. Edwards & Company. The names of all other products and services of J.D. Edwards used herein are trademarks or registered trademarks of J.D. Edwards World Source Company. All other product names used herein are trademarks or registered trademarks of their respective owners.

Contact details

Giles Peddy/Annabel Perry
The Weber Group Europe
020 7240 6189

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