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Enigma expands 3C platform and maintenance productivity in the support chain

- Component Information System enables equipment operators to increase uptime and improve safety and compliance

LONDON, UK. — January 7, 2002—Enigma Inc., the leading provider of content-driven e-business for the support chain, today announces the release of its Component Information System (CIS). This new software enables operators of capital equipment (eg. plant machinery, aircraft and industrial engines) to resolve the problems of managing and maintaining equipment from multiple vendors by aggregating and integrating diverse maintenance and repair content. This streamlines the support chain by unifying all of the technical information associated with various pieces of equipment as a single, unified, application including operation and maintenance manuals, service bulletins, illustrated parts catalogues and operator defined best practices.

An operator of capital equipment, such as an airline or a power station, receives many maintenance manuals and updates for components from multiple vendors each year. The volume and complexity of this information makes management of and access to this data a cumbersome and tedious process. The format of this technical information is also an obstacle to effective and timely maintenance as ninety-five percent of the documentation is only available in the form of paper or static electronic formats like PDF. Both of these circumstances cause maintenance technicians to frequently spend over 20% of their working time looking for information.

The Component Information System extends Enigma’s established 3C platform, enabling operators to realise immediate value by adapting critical content for use in their environment. In addition, CIS aggregates maintenance and repair content from multiple suppliers, regardless of format, into a single application where revisions can be more simply managed. This enables best practices to be integrated, and information search times drastically reduced, across the maintenance environment. The resulting application streamlines access to critical support information which helps decrease maintenance cycle times.

Recent Delphi Group research on the market for content management software revealed that nearly two-thirds of respondents viewed the ability to manage compound documents and their component content chunks as a necessary or highly valuable function. However, only 21% of respondents actually had this ability.

“Enigma’s Component Information System (CIS) will help satisfy the requirement for managing compound documents and content components, which has been requested by 95% of the content management software market,” says Larry Hawes, Delphi Group Senior Advisor. Enigma has taken content management to a new level, enabling collaboration between documents (not just humans) and enriching the information available to maintenance workers by making relationships between content sources explicit.”

“With the issues of uptime and regulatory compliance being a priority for operators of capital equipment, increasing information accuracy and reducing the time spent looking for maintenance information is a common industry issue,” says Graham Wylie, European marketing director for Enigma. “By utilising our Component Information System, operators will be able to easily manage all the technical information they receive and transform it into one unified, inter-related resource for their mechanics and maintenance technicians.”


Enigma is the Support Chain Company.

Enigma integrates Content, Commerce and Collaboration to enable the manufacturers, service partners and operators of complex capital equipment, to unlock support chain revenue, increase equipment utilisation and maintain better post-sales relationships.

Enigma’s 3C Platform uniquely enables manufacturers and operators of complex capital equipment to simplify maintenance processes to reduce costs and to streamline parts identification to enhance revenue growth.

Typical applications of Enigma technology include sites that provide integrated customer support and e-commerce, dynamic illustrated parts catalogues, interactive electronic technical manuals and collaborative communities. Customers may readily scale the Enigma environment to meet their growing Support Chain needs—from a single application to a complete dealer network.

Enigma’s rapidly expanding list of customers includes: GE Aircraft Engines; Pratt & Whitney; Rolls-Royce; Bombardier; Perkins Engines; John Deere; CAT Logistics; Mazda; Peugeot; GE Power; Tokyo Electron; Sun; Sybase; BellSouth and London Underground.


Matt Tucker
Landmark Consultants
+44 (0) 20 7861 3027

Graham Wylie
Enigma, Inc.
+44 (0) 1932 268009

This press release was distributed by ResponseSource Press Release Wire on behalf of Harvard Centro in the following categories: Consumer Technology, Personal Finance, Business & Finance, Computing & Telecoms, for more information visit