Stockley Park, London, 11 January 2002: Aspect Communications Corporation (Nasdaq: ASPT), the leading provider of business communications solutions that help companies improve customer satisfaction, reduce operating costs, gather market intelligence and increase revenue, announces today that Sussex Police has invested in an Aspect eWorkforce Management (eWFM) solution for its Lewes-based Call Handling Centre (CHC). If successful, this will be rolled out across Sussex Police's two emergency (999) control rooms in Brighton and Haywards Heath and forms the heart of Sussex Police's long-term strategy for improving its overall call handling.
The CHC is staffed by 72 call handling advisors, working shifts over a 24-hour period, and deals with non-emergency telephone calls. It answers calls routed from switchboard operators, police stations, operational police officers, and 999 that overflow into the center at peak times. The eWFM solution will enable Sussex Police to better forecast, schedule and track the deployment of staff with the right skills at the required time and so maximise the performance targets within the CHC.
Superintendent Colin Crookes, Sussex Police, comments, "We have stringent targets to meet in terms of call response times and quality of service whilst also operating within certain budget constraints. Aspect's eWFM solution will enable us to more easily and accurately set and manage staffing levels within the CHC, on an ongoing basis. Ultimately, we hope that through working with Aspect we can maintain a high quality of call handling performance."
About Aspect Communications
Aspect Communications Corporation is the leading provider of business communications solutions that help companies improve customer satisfaction, reduce operating costs, gather market intelligence and increase revenue. Aspect is the trusted mission-critical partner of 76 percent of the Fortune 50, daily managing more than 3 million customer sales and service professionals worldwide. Aspect is the only company that provides the mission-critical software platform, development environment and applications that seamlessly integrate voice-over-IP, traditional telephony, email, voicemail, Web, fax and wireless business communications, while guaranteeing investment protection in a company's front office, back office, Internet and telephony infrastructures. Aspect's leadership in business communications solutions is based on more than 16 years of experience and over 7,600 implementations deployed worldwide. The company is headquartered in San Jose, California, with offices around the world as well as an extensive global network of systems integrators, independent software vendors and distribution partners. Aspect's UK offices are in Stockley Park, Uxbridge, Middlesex and be reached on 0800 ASPECT (i.e. 0800 277328).
For further information, please contact:
Michael Gray/Adrienne Routledge
Tel: 020 8744 9168
Email: email@example.com, or firstname.lastname@example.org
Aspect Communications UK Ltd
Tel: 020 8589 1127
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