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Redcats UK automates and optimises its back office processing with Cybermation’s ESP Workload Manager

Cybermation, developer of integrated enterprise systems management software, today announced the implementation of its ESP Workload Manager solution into the UK data centre of Redcats, part of the world’s third largest home shopping provider and of the Pinault-Printemps-Redoute Group. The Cybermation software will provide a nerve centre for the automation and optimisation of the back-office processing which supports Redcats’ £375m UK catalogue business.

Redcats (UK), formerly the Empire Stores Group, is the fourth largest mail order company in the UK, and its brands include: Empire, La Redoute, Daxon, VertBaudet, and Knowing You. Behind these operations lie over 4,500 separate computer applications, which at peak times of year have to process up to 3 million CICS-based* transactions per day, in order to ensure Redcats meets its objective of processing and despatching all orders within 48 hours.

Cybermation’s system simplifies the control and optimisation of the huge numbers of complex, and often interdependent, computing operations - such as the processing of orders, payments, and despatch and replenishment details - which underpin all areas of Redcats’ business. With the new ESP system in place, all of Redcats’ 9,000 to 10,000 batch computing processes will be automated and optimised, minimising errors, speeding up operations and also ensuring the most efficient usage of the company’s IT hardware infrastructure.

“ESP has simplified the control and scheduling of all our batch processing, providing an intuitive application for what is otherwise a complex and time-consuming task.” comments Peter Smith, IT and Logistics Director at Redcats. “Not only does this make it far easier for us to increase and optimise the speed of our operations and reduce our process costs, it means that we can react far more quickly to ongoing business changes which need to be made.”

Michael Edgley-Pyshorn, Managing Director of Cybermation UK said, “Cybermation succeeds by underpinning a company’s essential business support by making complex operations simple. For any company with a high level of data processing, ESP offers savings and a return on investment that is irresistible, even in the present economic climate.”

About Cybermation

Cybermation is recognised by its many large corporate customers as a leading developer of best-of-breed automation solutions for job scheduling, workload management and software change management for heterogeneous computing environments and for its systems management expertise. The company’s products include ESP Workload Manager® for enterprise-wide job scheduling and workload management for OS/390®, UNIX®, Windows NT® and OS/400® operating systems as well as for SAP R/3, Oracle and PeopleSoft ERP environments; ESP Espresso, a platform independent job scheduling solution that manages workload across all leading enterprise operating systems and ERP platforms; ESP Workstation, the graphical user interface for enterprise scheduling from a single point of control; ESP Encore® for automated rerun, restart and recovery; ESP Console Manager® for console automation; and Alchemist, a powerful, automated change management system that provides real benefits for both software development and data-centre production environments. Cybermation's customers include Hudson's Bay Company, Statistics Canada, and CN Rail in Canada, Allstate Insurance, Nike, Deere & Co. and Verizon in the United States, and One 2 One, Sony Europe, VHV and Janssen Pharmaceutica in Europe. The company is headquartered in Toronto, Canada, and has offices throughout the United States, Netherlands, UK and Australia.

Editorial Contacts

More information, case studies, interviews and photography are available from:

Rory Macdonald/Nicola Welch
MCC International Ltd
Tel: 01962 888 100
Fax: 01962 888125

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