NTL DEPLOYS BROADJUMP SOLUTIONS IN THE UK TO ENHANCE BROADBAND INSTALLATION AND CUSTOMER SERVICE Tuesday 15 January 2002 PDF Print Deployment by UK’s Leading Broadband Service Provider Marks BroadJump's Entrance into the European Broadband Market January 15, 2002 – BroadJump, Inc., provider of software solutions for the efficient and rapid deployment of broadband services, today announced that NTL, the UK’s leading broadband service company, is deploying a suite of BroadJump solutions across its network. Through the use of BroadJump’s software, NTL will be able to provide its customers at home with an enhanced broadband experience from pre-qualification and installation through ongoing support. In addition, this announcement represents BroadJump’s first UK customer win and increasing penetration into the European broadband market. NTL will use BroadJump’s solutions to provide enhanced support throughout the broadband subscriber lifecycle. Based on a successful field trial in Manchester and Glasgow, NTL will begin immediate deployment of BroadJump's Virtual Truck® Qualifier, Virtual Truck Installer, and CorrectConnect™ for both cable modem and set-top box customers. “Our goal is to deliver the best broadband experience possible,” said Bill Goodland, director of Internet at NTL. “Teaming up with the world leader in broadband software – BroadJump – is the best way for us to ensure that customer satisfaction is top notch.” To enhance the qualification and installation process, NTL is using BroadJump’s Virtual Truck Qualifier and Virtual Truck Installer solutions. Whether used as a direct mail CD-ROM or Web-based download, Virtual Truck Qualifier enables potential subscribers to determine if their system can support a broadband connection. Once qualified, subscribers can use BroadJump's Virtual Truck Installer to install and pre-configure their system for broadband connectivity. NTL customers simply insert the Virtual Truck Installer CD-ROM into their computer and the software will automatically step them through a series of instructions to establish connectivity. Once connectivity is established, Virtual Truck Installer leaves behind CorrectConnect on the subscriber's desktop ensuring the connection is supported on an ongoing basis. “NTL is ensuring it can provide its consumers with the best broadband experience possible for years to come,” said Matt Tormollen, vice president of marketing for BroadJump. “BroadJump's three-year track record of solving the challenges associated with installing and supporting broadband have positioned us to assist the UK market in their deployment plans. We are thrilled to be working with NTL and plan to continue the success established in the extensive trials.” BroadJump’s solutions are already in use at broadband service providers whose customer base represents more then 60% of the North American broadband market. As the leading broadband software installation tool, BroadJump's Virtual Truck Installer is responsible for more than 12,000 broadband installations per day and BroadJump’s CorrectConnect is already managing more than 1 million broadband connections. More on NTL NTL (http://www.ntl.com) offers a wide range of communications services to homes and business customers throughout the UK, Ireland, Switzerland, France, Germany and Sweden. Over 20 million homes are located within the NTL's group franchise areas, covering major European cities including London, Paris, Frankfurt, Zurich, Stockholm, Geneva, Dublin, Manchester and Glasgow. NTL and its affiliates collectively serve over 8.7 million customers. About BroadJump BroadJump, Inc. (http://www.broadjump.com) creates software that allows residential broadband service providers - cable, DSL and fixed wireless - to streamline installation, manage the connection and enable the fulfillment of new services. With BroadJump’s solutions, service providers can enhance the subscriber experience through intelligent deployment of applications, content and valuable new services. BroadJump’s announced customers include Adelphia Communications, AT&T Broadband, Bell Canada, BellSouth Corporation, Charter Communications, Cox Communications, NTL, Road Runner, SBC Communications, Sprint, and Time Warner Cable. Founded in November 1998 by broadband and software industry veterans, BroadJump is headquartered in Austin, Texas with offices in Australia, Canada, and the United Kingdom. Editorial Contacts: BroadJump, Inc Suzanne Tieszen Tel: +1 (512) 908 1609 Stieszen@broadjump.com MCC International Ltd Martin Brindley/ Adrian Brophy Tel. +44 (0)1962 888 100 email@example.com Adrian.firstname.lastname@example.org NTL Malcolm Padley, Tel. 0207 909 2077 or 07788 978 199 Nicola Mitchell Tel. 0207 909 2046 or 07900 678 257 This press release was distributed by ResponseSource Press Release Wire on behalf of MCC International Ltd in the following categories: Consumer Technology, Personal Finance, Business & Finance, Computing & Telecoms, for more information visit https://pressreleasewire.responsesource.com/about.