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Local Authorities make Progressive Move with Software AG

Software AG, Europe’s largest system software company, today revealed how the Government sector can take advantage of XML-based solutions to achieve the target, 100% of services capable of electronic delivery by 2005, set by central Government. The XML Company has tailored its solutions to meet the need of local government to provide e-service delivery, which is accessible, customer focused, seamless and transparent. Software AG’s Integrated Electronic Delivery framework, based on leading XML based integration technology, such as the Tamino XML Server and EntireX products, is the cornerstone to achieving this. The company’s local government customers already include Aylesbury Vale District Council (AVDC), Bristol City Council (BCC) and the Welland Partnership.

Geoff Cooke, UK and Ireland Country Manager, Software AG, explains, “E-Government drivers are very different to e-Business. There are some similarities, but the issues of accountability and social inclusion are unique to e-Government. In addition to this, any solution must be based on open standards and the progress needs to be steady and incremental.”

Software AG recognises five main drivers in e-Government: different authorities with different priorities, strategic business analysis, electronic touch points, back-end integration and collaboration.

At AVDC, Software AG supplied a Customer Service Centre (CSC) application, which provides walk-in customers with a vastly improved enquiry and transaction service. The District Council identified a three-step process to deliver a phased implementation of customer service to the 150,000 residents of Aylesbury Vale. The most important part of which was to identify all the processes for the district council’s A-to-Z of services. Laura Jones, IT Project Manager at AVDC comments, “It soon became clear that XML would be the route towards delivering data for the various customer-facing locations: from advisors at the front desk in our newly-consolidated single-site office, to the Web front-end.” It is this CSC application that Software AG has used as the basis for a new and innovative Integrated Electronic Service Delivery framework (IESD) which is now being implemented in the Welland Partnership project.

The Welland Partnership involves five Local Authorities, East Northamptonshire Council, Harborough District Council, Melton Borough Council, Rutland County Council and South Kesteven District Council. It is a prime example of the co-operative way of working being encouraged by central Government. Keith Aubrey, Assistant Chief Executive, Melton Borough Council, on behalf of the Welland Partnership says, “The Welland Portal integration project represents an organisational and cultural challenge as well as a technical one. The approach proposed by Software AG strikes a sensitive balance between the immediate technical requirement for an operational portal, and the medium term organisational need for a framework designed to be the foundation for local authority ESD.”

Steve Smith, Principal IT Officer at Bristol City Council explains, “The fundamental objective of the project at BCC was to replace the out-dated text based green-screen presentation previously used with a far more powerful and user friendly Windows GUI style. EntireX has saved us the expense and risk of replacing the legacy systems while offering us the power and flexibility to deliver the changes demanded by our end users. We are also looking at offering a web-based one-stop information shop for our staff and public, as well as setting up call centres for internal and external customers. All of these projects will rely on the effective analysis, interrogation and transmission of information stored on computer systems within the Council. EntireX will be key to this”

“These district councils have chosen market-leading e-Business solutions that will grow with the needs of the staff and public that they serve. We intend to showcase the solutions that we have developed for AVDC, BCC and the Welland Partnership to other councils and authorities to demonstrate the benefits of XML and the flexibility of our Tamino powered IESD framework,” Cooke concludes.

about the Integrated Electronic Service Delivery (IESD) framework

The frameworks fundamental objective is to allow multichannel delivery of an organisation’s services and service information. There are primarily two elements to this module framework: Content Management and Contact Management, which combine the key elements of CRM, Workflow, and Call Centre functionality, into one integrated XML-based (and e-GIF compliant) framework, specifically designed for the public sector. The framework will encourage knowledge sharing, provide single source publishing, will deliver information via multiple channels, help public sector organisations deliver to ESD targets, and enable them to offer better, more efficient services to the public.

about Software AG

Software AG, Darmstadt, Germany, is Europe’s largest system software provider and a major global player offering cutting edge technology for data management and electronic business. Since 1998 the company has focused its development activities on XML products for the Internet. With some 3,500 employees and representatives in over 70 countries, Software AG expects revenues of some 600 million euros in 2001. Its distribution and technology partners include market leaders such as IBM, Microsoft and Hewlett-Packard as well as innovative IT solutions providers like Extensibility, Softquad and Citrix. Software AG’s products control the central IT processes of thousands of renowned companies worldwide. Some examples of these are Lufthansa, ZDF, Dresdner Bank AG, DaimlerChrysler, Deutsche Bahn AG (German Rail), BP and VIAG Interkom. Software AG is listed on the Frankfurt Stock Exchange (MDAX, Security identification number 724264 / SOWGn.F).
Software AG’s UK offices are located in Bracknell and Derby.

More information at

For more information on Software AG, please contact:

Sam zu Verl
Solutions Marketing Manager
Software AG
Tel: 01344 403 800

Richard Bennett /Tamsin Keynton
MCC International
Tel: 01962 888100
Fax: 01962 888125

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