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Concentra Saves to Million in Transcription Costs Using its Customised Point-of-Care Software Application and Enterasys’ RoamAbout Wireless Technology


January 21, 2001 – Enterasys Networks Inc. (NYSE: ETS), a leader in enterprise networking solutions, announced that Concentra Health Services, a comprehensive occupational health care provider, has selected Enterasys’ RoamAbout wireless technology to complete a new point-of-care application project designed to increase workflow efficiency and eliminate -5 million in third-party transcription costs. The wireless initiative incorporates RoamAbout mobile connectivity to deliver a customised software application called ChartSource, which enables physicians and physical therapists to electronically create patient care notes.


“Concentra offers its clients a comprehensive approach to lowering costs and improving outcomes in the occupational health care arena; we have integrated that same philosophy in our technology planning – to provide the most efficient, cost-effective operations throughout Concentra’s clinics,” said Jay Wilson, vice president of information services and technology for Concentra Health Services. “Utilising Enterasys’ wireless technology, we can really optimize the advantages of ChartSource and deliver a flexible and secure infrastructure that supports our core focus of high-touch patient care, while also enabling more efficient clinic operations.”


RoamAbout wireless access enables physicians to roam throughout a clinic visiting patients and recording patient care information into the ChartSource software on a handheld tablet-shaped PC. Instead of turning away from the patient to enter information into a wired PC, Concentra physicians are able to maintain continuous contact with the patient and create a more personal atmosphere, resulting in a more positive experience overall for the patient.


“On average, we have two physicians and eight exam rooms per clinic. Without a wireless solution, we would need to run data cabling and install a PC in each exam room,” said Wayne Nabors, director of technical infrastructures for Concentra Health Services. “With wireless connectivity, it’s a win-win situation; we only need one device per physician and can provide connectivity with a single RoamAbout Access Point, while the physicians gain the flexibility of taking their handheld device with them wherever they go. Most importantly, our patients enjoy a much more efficient patient care experience.”


The customised software features a decision-tree application that follows a standard set of questions based on information the physician provides, ensuring consistency in patient reports and providing an easy-to-use application for physicians. In addition, the decision-tree feature is easily customised to the individual user’s preferences and can be tailored to accommodate one’s own patient care style. Once the information is entered into the ChartSource software, it is then sent directly to the patient’s electronic file and is immediately available.


Originally, patient care notes were dictated into a voice mail system and then transcribed to an electronic format via a third-party transcription service, which was a significant cost for Health Services. Once the files were transcribed, they were transferred back to Concentra, and stored in a database. The entire process took approximately 24 hours to complete.


With uninterrupted, mobile network access, Enterasys RoamAbout wireless technology delivers high-performance connectivity based on the 802.11b standard. In addition, security features such as authentication and encryption create a highly secure wireless infrastructure.


“We are dedicated to ensuring the security of our communication channels and are actively assessing and preparing for compliance with HIPAA (Health Insurance Portability and Accountability Act). RoamAbout’s enhanced Access Control and 128-bit encryption ensures the integrity of our wireless infrastructure,” said Nabors.


Thus far, RoamAbout wireless connectivity has been implemented in approximately 190 of the 231 Concentra clinics, with several new clinics being added each week. Initially rolled out to physicians, physical therapists will also be trained on the point-of-care solution with the total number of users across all Concentra clinics currently reaching approximately 1,000.


“We are continuing to roll the solution out to the rest of our clinics and expand our users to include the physical therapists,” concluded Wilson. “In the future, we also plan to increase the types of information ChartSource will support, specifically for non-injury related patient visits and administrative tasks.”


“Applications like Concentra’s ChartSource enable health care providers to streamline their business processes and implement timely and cost-effective procedures,” said Ray Wright, vice president for health care industry marketing at Enterasys Networks. “Utilising Enterasys’ RoamAbout technology to provide flexible network connectivity, Concentra has implemented the total solution—a wireless point-of-care application supporting more efficient procedures, while simultaneously enhancing patient care delivery.”


For more information on Enterasys Networks health care solutions, please visit http://www.enterasys.com/solutions/verticals/health-care/



About Concentra

Concentra Health Services is a division of Concentra Operation Corp. Concentra Operating Corporation, the successor to and a wholly owned subsidiary of Concentra Inc., is the comprehensive outsource solution for containing healthcare and disability costs. Serving the occupational, auto and group healthcare markets, Concentra provides employers, insurers and payers with a series of integrated services which include employment-related injury and occupational health care, in-network and out-of-network medical claims review and re-pricing, access to specialized preferred provider organizations, first notice of loss services, case management and other cost containment services. As of September 30, 2001, Concentra’s Health Services division operated 229 occupational health centers across 70 markets in 32 states.


About Enterasys Networks

Enterasys Networks (NYSE: ETS) is a leading worldwide provider of communications infrastructures for enterprise-class customers. Enterasys’ networking hardware and software offerings deliver the innovative security, availability and mobility solutions required by Global 2000 organizations coupled with the industry’s strongest service and support.


For more information, visit http://www.enterasys.com


Editorial Contacts:

Annmarie Dickson
Enterasys Networks
Tel: +44 1635 810723
E: adickson@enterasys.com

Martin Brindley/Adrian Brophy
MCC International Ltd
Tel: +44 1962 888100
E: martin.brindley@mccint.com
adrian.brophy@mccint.com

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