New training programmes from Noetica empower call centre staff to maximise investment in software
Noetica, provider of easy-to-use call centre and CRM solutions, today announced its new suite of training programmes aimed at allowing call centre staff to become self-sufficient in their use of Noetica’s SynthesysTM callflow scripting software. Many software vendors charge consultancy fees to customers for any additional work, and continue to retain control over any bespoke changes or new feature requirements. Noetica’s four new training programmes are designed to supply customers with the knowledge to enable them to effect their own changes and make best use of the system.
Commercial Director at Noetica, Keith Symondson, comments, “Normally, every time a call centre needs to make changes to the system, it has to pay for consultancy. Not only is this expensive, it’s also very time-consuming - having to explain exactly what’s needed, then waiting for the changes to be made. Noetica takes a different approach. We want our customers to get the best use out of our software, as we believe that if they can react more quickly to their own customers’ requests, they will become more successful.”
Noetica’s four new training courses are aimed at varying levels of customer involvement in the call centre software and system:
Accredited Synthesys Callflow Designer – four-day course providing call-centre managers, account managers/supervisors with an in-depth knowledge of all the modules
System Administrator and Reporting Course – two-day course aimed at customers wishing to develop more complex reports
Commercial Overview of Synthesys – one day course providing a foundation in all modules of the system
Technical Courses – aimed at customers wishing to integrate Noetica’s Synthesys themselves with other hardware and software systems.
Symondson concludes, “With many software providers, the software cost is a very small percentage of the overall cost, and vendors are looking to make additional margin with consultancy services. Customers frequently lose out, as, in addition to the time-consuming aspect of briefing in changes and requirements, they can often find themselves at the mercy of the vendor’s work priority list. We want our customers to have the power to make a rapid assessment of their needs and react to this instantly by amending call-flows and designing scripts themselves. Testament to our approach is the fact that as our customers grow, they have expanded their use of the our products by buying more seats and additional modules.”
Established in 1997, Noetica is a leading developer of innovative software solutions for successful management of any call centre. Noetica’s solution - Synthesys has been designed specifically to enable non-technical staff to have complete control of the call centre. Synthesys’ key features include customer relationship management (CRM); callflow/script designing, service call centre management and support; outbound campaign management; web compatibility and computer telephony integration (CTI).
Part of the privately controlled holding company the Scandex Group, Noetica is based in Clapham Junction, London, with strategic partners throughout Europe, Canada, Asia and the US. Noetica serves a broad range of industries, including the public sector, finance and telecommunications.
For further information on Noetica, please visit http:www.noetica.com
Synthesysä is a registered trademark of Noetica.
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