Just a few weeks after the introduction of the Euro, European retailers report that all is well
Anker B.V. one of Europe’s leading independent EPoS providers, with operating companies in 11 countries, has reported a remarkably smooth transition from national currency to euro.
John Foulkes, Chief Executive of Anker, comments: “We have thousands of customers across Europe in the retail and hospitality markets representing around 750,000 PoS installations for the likes of Lego, Intermarche, Harrods and Aldi.
“Despite many commentators predicting total chaos in the shops, supermarkets, cafés, pubs and clubs of Europe, the feedback we have been getting from our customers is that just a few weeks down the line, the transition has gone very well indeed. The retail and hospitality sectors have had to play a major role in introducing, managing and monitoring the new currency and Anker has been working for some time to deliver effective software for 1st January 2002.”
One of the reasons for the easy transition is in large part due to the huge amount of planning that companies like Anker and their customers have had to do. In order to help its customers prepare for the new currency, Anker introduced euro project managers to work with the retailers, plus working groups to adapt equipment and a special training section to advise customers how to train its own staff. In addition, Anker personnel have been working to upgrade the software for its EPoS products for some considerable time.
John Foulkes: “I think that everyone working in the front line of customer communication has to be congratulated for the huge amount of effort they have put in ‘behind the scenes’. The euro transition has been a massive undertaking and the fact that it has been so successful is due to careful pre-planning and preparation. Those countries outside the eurozone will have looked at how the businesses coped in January 2002 with great interest and events may well have a bearing on their own futures in the zone.”
Steve Butcher, Managing Director of Europe West (Belgium, France,
Netherlands, UK) for Anker, adds: "In 1999 we were beginning to get
concerned that our customers were leaving their upgrades very late. We had
all our systems in place and were waiting for the retailers to push the
button. Despite this we managed to make our customers euro compliant on
time. All our hard work paid off as on January 1st, everything went like a
French supermarket chain, Systeme U worked very hard to get its staff used
to the new currency. One idea it developed was a video based gambling game for use in training. This was a 'fun' method of helping staff familiarize themselves with the new coinage and notes.
Bernard Bascoul is responsible EURO for Systeme U, IT. He adds, "Behind the scenes we worked with Anker to prepare for 'e-day' for several months. We had tested and re-tested all our configurations and though we were a little anxious, we were completely ready for the big day. The company directors
have been very pleased with the way in which the euro has become so easily
integrated with our systems and we are confident that with Anker's help the rest of the transition period will be no problem."
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Debbie Kelly on 07711 524365 or email email@example.com
Anker is a pan-European EPoS provider with operating companies in 11 countries. The Group has 3 operating regions, which are supported by the central development of core software, hardware development, manufacturing and marketing. Anker also has distributors in an additional 33 countries.
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