- Stand 12, Olympia 2, London, 20-21 February 2002 -
Address Management the power behind e-Fulfillment
Capscan, the leading supplier of UK and International address management and data capture software, today announced it will be exhibiting it’s leading solutions for the first time at the e-Delivery and Supply Chain Expo 2002, Olympia 2, London, 20th - 21st February. Capscan will be revealing how effective and efficient address management is the power behind e-Fulfillment and successful e-Business.
e-Business is described as the future of all business. The key to a successful e-Business strategy is the technology that underpins it and links customers, suppliers and partners together. e-Business is about completing transactions electronically, from pre-order to post-delivery and encompasses the entire supply chain. However e-Business, although it is often seen as virtual business, is in reality all about delivering real goods to real addresses. e-Fulfillment is central to the success of any e-Business strategy, and it is address management that makes the addresses for e-Fulfillment real.
Addressing information helps to quickly identify customers, resulting in a faster response and better service and enables the prompt and accurate delivery of goods. Addresses can also used to check and verify records helping to speed up payment.
Capscan’s Matchcode Webnet address management solution, specifically created for e-Businesses, can be integrated into any website It ensures that all customers give the correct addresses details. This saves costs in non-fulfillment and leads to a better service.
Terry Hiles, Managing Director, Capscan, comments, “Address Management software can give a company a real business advantage and make a real difference to the service the customer receives, be it the end consumer or another link in the supply chain. Having the correct names and addresses for fulfillment is crucial to the success of e-Business. Address Management is the vital ingredient in the recipe for successful e-Business if you like. Everything else is just icing on the cake.”
Virgin Wines - http://www.virginwines.com - uses Capscan’s Matchcode Webnet Java API on a Sun Solaris Server to speed up the customer registration process, ensuring each delivery address is correct and fully validated against the Royal Mail’s Postcode Address File (PAF).
James Bennett, Chief Technology Officer, Virgin Wines, comments, “Before we implemented Matchcode, all the customer addresses were checked against the Postcode Address File when orders reached our warehouse. The fallout from this affected up to 2% of all orders that then need to be manually edited by our Call Centre Agents. This was a laborious process, taking up considerable time and resources. We realised that it made good business sense to introduce an address and data-capture system at source on the website.”
MarketingFile.com, the largest online source of UK and International mailing lists in Europe. It uses Matchcode for both rapid addressing of web-site user registration details and for its online data cleaning service.
Kathleen Fisher, PR and Marketing Executive, MarketingFile.com, explains, “Being an e-commerce company, we collect our customers’ address details when they register. They don’t always give telephone numbers so this is often the only opportunity we have to get these details. Incorrect addresses mean that invoices and other mail items are often mis-delivered, with all the obvious consequences in terms of cashflow, customer satisfaction, image and reputation.”
NetDespatch - http://www.netdespatch.com - is a company at the forefront of enabling e-delivery, providing a quick and efficient web-based service where customers of transport companies can book and track deliveries, request quotes and use a versatile query system. Anyone from a courier or taxi firm to a parcel delivery service can use NetDespatch to provide a robust, secure 24-hour on-line booking facility. NetDespatch integrated Matchcode for Linux into its website, so that users can now enter as little as a postcode or street address and the complete address will be returned. The validated postcode is then transferred to a mapping system that calculates the point-to-point mileage and client pricing.
Capscan is the leading supplier of UK domestic and international address management and address data-capture software. The company’s flagship product, Matchcode, is a fully functional address management system, available as a stand-alone programme for data capture, a web-based tool for online data capture and as a tool for batch cleansing of commercial databases. Through its strategic partnership with Uniserv GmbH, Capscan can now support comprehensive address datasets for most European countries, including UK, Germany, France, Spain, Italy, Netherlands, Austria, Switzerland, Belgium, Luxembourg, Portugal, the United States of America and Scandinavia. In addition, Matchcode UK address data can be integrated with; Ordnance Survey data sets - to allow mapping and logistics rationalisation. Capscan are also experts in the integration lifestyle and other data sets into address databases to support and rationalise canvassing or marketing activities throughout Europe. For more information see: http://www.capscan.com
Review copy, additional interviews and photography are all available from Richard Bennett or Tamsin Keynton at MCC International Ltd.
MCC International Ltd
Tel: 01962 888100
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