LONDON, England, 28 January, 2001 – Enigma Inc., a leading provider of content-driven e-business for the support chain, today announces that its 3C Platform has been chosen by MG Rover Group as part of a major integrated global parts service operated by Caterpillar Logistics in support of MG Rover’s worldwide dealer network. The project aims to increase MG Rover’s aftersales business as well as improve customer satisfaction by providing better spare parts support for MG Rover maintenance and aftersales services.
Enigma’s XML-based 3C platform will provide dealers with electronic access to the complete parts catalogue – 60,000 part numbers and over 7,500 illustrations – for the entire current MG Rover range in 7 languages. Dealers will be able to use enhanced search, visual navigation and intelligent cross-referencing to carry out servicing and maintenance operations more efficiently.
The aftermarket partnership between MG Rover and Caterpillar Logistics was announced in October 2000 and will go live in March 2002. Commenting on the agreement, Don Lindsay of Group Aftersales, MG Rover Group, says, “Full development of our parts business is a major element in our company's business strategy. With a turnover in excess of £200 million per annum, parts represent a key additional revenue stream which we intend to develop fully."
Craig Cooper of Caterpillar Logistics says, “In providing the management of a fully integrated parts service, Caterpillar Logistics is working to significantly enhance MG Rover’s aftersales presence to its millions of customers worldwide. Enigma’s proven experience in the aftermarket made them a natural partner in this project.”
Enigma’s president, Tom Thimot, adds, “We are delighted to be expanding our relationship with the Caterpillar Group and the automotive sector. Enigma applications are already in use with Perkins Engines (a Caterpillar company) where this work has been recognised by both the DTI and the Computing Awards as an example of best practice for e-business in this sector.”
About MG Rover:
MG Rover Holdings Limited is an independent, medium-sized, British-owned company with 6,500 employees. From its Longbridge International Headquarters in Birmingham, at the core of the UK’s engineering and manufacturing heartlands, the company designs, engineers, produces, and markets cars that proudly carry the MG and Rover brands. It also owns Powertrain Limited, which produces engines and transmissions for K series petrol engines for Rover, MG, Land Rover, Lotus and many other companies. Visit the MG Rover web site at www.mg-rover.com
About Caterpillar Logistics:
Caterpillar Logistics Services Inc., a wholly owned subsidiary of Caterpillar Inc., is a world leader in providing fully integrated logistics solutions that incorporate information technology, warehouse management, transportation management, inventory management and product support. Its parent company, Peoria, Illinois-based Caterpillar Inc., is the worlds leading manufacturer of construction and mining equipment, diesel and natural gas engines and industrial gas turbines. Additional information at www.catlogistics.com
Enigma is the Support Chain Company.
Enigma integrates Content, Commerce and Collaboration to enable the manufacturers, service partners and operators of complex capital equipment, to unlock support chain revenue, increase equipment utilisation and maintain better post-sales relationships.
Enigma’s 3C Platform uniquely enables manufacturers and operators of complex capital equipment to simplify maintenance processes to reduce costs and to streamline parts identification to enhance revenue growth.
Typical applications of Enigma technology include sites that provide integrated customer support and e-commerce, dynamic illustrated parts catalogues, interactive electronic technical manuals and collaborative communities. Customers may readily scale the Enigma environment to meet their growing Support Chain needs—from a single application to a complete dealer
Enigma’s rapidly expanding list of customers includes: GE Aircraft Engines; Pratt & Whitney; Rolls-Royce; Bombardier; Perkins Engines; CAT Logistics; Mazda; Peugeot; GE Power; Tokyo Electron; Sun; Sybase; BellSouth and London Underground.
For more information, visit Enigma’s World Wide Web site at http://www.enigma.com.
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