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Resellers Can Now Expand Their Customer Services to Include Maintenance



Perle Systems Limited (NASDAQ: PERL;TSE: PL) a developer and manufacturer of networking products for IP and e-business access, today announced the availability of maintenance packages through its distribution channel. Perle VAR's, resellers and distributors can now offer their customers a one-stop shopping solution for connectivity products and maintenance.

Perle's channel partners will increase their revenue base as they add hardware maintenance to the value of each sale that includes Perle products. At the same time their customers will benefit from a unique comprehensive maintenance offer that includes on-site service.



Three maintenance packages are now available, supplementing Perle's Lifetime Warranty:

- Express Replacement delivers same day shipment of replacement parts or equipment.


- On-Site 8 x 5 provides on-site repair service during the working week.


- On-Site 24 x 7 covers on-site repair service 24 hours a day/7 days a week.



"Perle's Lifetime Warranty is already one of the most attractive warranty policies in the connectivity industry.
The Perle channel partner can now strengthen relationships with customers even further, by acting as a single-point contact to their customers for both products and service," said President of Perle Systems Europe Limited, Peter Graham.


"Customers, especially those with mission-critical applications, have very specific service requirements. Perle is the only manufacturer in our industry that offers this complete range of service options."



Perle continues to offer to its channel partners, engineering-level technical support at no charge through its highly experienced staff of on-call post-sales and pre-sales engineers.



About Perle Systems



Perle Systems ( http://www.perle.com) is a developer, manufacturer and vendor of award-winning networking products. These products are used to connect remote users reliably and securely to central servers for a wide variety of e-business and general business applications. Perle specialises in Internet Protocol (IP) connectivity applications, with an increasing focus on mid-size IP routing solutions. Product lines include routers, remote access servers, serial servers, multi-port serial cards and network controllers. Perle distinguishes itself by its ownership of extensive networking technology, depth of experience in major network connectivity environments and channel relationships in major world markets. Perle has offices in 9 countries and sells its products through distribution channels worldwide. Its common shares are traded on the NASDAQ Stock Market (symbol PERL) and the Toronto Stock Exchange (symbol PL).




Editor's Contacts:


Further information - including interviews and photography available from Graham Thatcher or Juliette Doel at MCC International.



Graham Thatcher/Juliette Doel
MCC International Ltd
Tel: 01962 888100
Email: graham.thatcher@mccint.com
juliette.doel@mccint.com



Peter Graham, President
Perle Systems Europe Limited
Tel: 01932 792520
Email: pgraham@perle.com




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