Reading, 30th January 2002: Roches Stores, a leading Irish department store group, has appointed NSB Retail Solutions as prime contractor in the multi-million pound refurbishment of its IT systems. NSB is supplying ObjectPOS point-of-sale software on a Wincor Nixdorf platform to run its 450 tills across its twelve-store estate. This will link with NSB’s RMS Back Office solution, and its Mercatus Merchandising Management system, which will service 135 users at Head Office and across its network of stores in Eire and Northern Ireland. NT Credit will handle on-line credit card authorisation & EFT
In addition to hardware and software procurement, NSB will provide managed training, technical and architectural consultancy, configuration, development and implementation, system integration, hangaring, delivery and installation. NSB will also have a five year hardware and software support services and maintenance contract, which has resulted in increased NSB staffing in Ireland. ObjectPOS went live on 23rd October 2001 in Roches Stores’ new outlet in Tralee, Eire. The successful implementation was carried out in just eight weeks and trading at the new store is already brisk. The remaining eleven stores will roll out between February and May 2002, with full euro-compliancy.
The challenge in implementing Mercatus is that Roches Stores’ existing systems are manual and paper-based, using a bespoke system with in-house development. NSB is therefore not only implementing a new system but also advising on best business practice. The project was launched on November 6th to all head office buyers (60 people) to attend the launch and give input into the new system. Intensive workshops will be held to undertake business analysis. Mercatus will be running head office by October 2002.
“Roches Stores is one of the largest privately-owned companies in Ireland.” Says Chief Executive Stephen Barry. “In recent times we have undergone a substantial period of growth and development. As a result, we were looking for an IT system that could support the provision of the optimum in customer service and information management.”
After an extensive review of retail solution providers, Roches Stores decided that NSB’s total package offered the best overall solution. Roches Stores needed a system that offered high levels of stability, ease of use and that could handle the large range of products stocked in a department store. In addition to the quality of the hardware and software, NSB’s experience in dealing with similar retail businesses, as well as its back-up services, were also critical.
Stephen Barry continues; “Our primary requirement from an IT system is that it must enhance customer service at the point of purchase. The ease of use for the operator and the amount of functions that the system allows in terms of refunds, deposits and methods of payment all mean that the customer can be better served. In addition, the amount and quality of sales information processed by the RMS back office system allows our store management to make quicker and better merchandising decisions.”
Ed Austin, NSB’s Business Unit Manager, sums up; "Roches Stores was looking for a single supplier with whom it could work over the next 5-10 years to implement the technology required to support its focused retail business strategy. The selection of NSB was based both upon the strength of the PoS and merchandising applications, and our capability to support its growing business requirements with our extensive product suite. I believe that this business partnership further strengthens NSB's position
as a single supplier of fully-integrated retail solutions and look forward to working with Roches Stores to achieve its business objectives “
About The NSB Group
The NSB Group offers enterprise-wide software solutions for multichannel retailers. In Europe, the company operates as NSB Retail Systems, with regional offices located in Birmingham, Northampton, Theale (Reading), and Watford. The NSB Group operates in North America under the name STS, an NSB Company, and is headquartered in Montreal, Canada, with satellite offices in Atlanta, Columbus, Indianapolis, New York, San Diego, and Whippany (New Jersey). Today, the Group boasts more than 350 client installations across North America and Europe. For additional information regarding The NSB Group of companies and our product line, visit our website at http://www.nsbgroup.com
For more information:
Philippa Field, Fieldworks
Rotherwood, Lake Street,
East Sussex TN20 6PS
Phone: 01435 873080.
Fax: 01435 872286.
NSB Retail Systems PLC
Phone: 0118 930 1517.
Fax: 0118 930 1500
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