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Ryan Rosenberg to Present at Three Leading European eService Summits


eGain Communications Corporation (NASDAQ: EGAN), a global provider of eService software, today announced that the Vice President of International Marketing, Ryan Rosenberg has been invited to provide industry insight and vision into the development of eService across Europe. At each of the events Rosenberg will site the experiences from a broad range of eService solutions implemented across an eGain customers base of approximately 800 users including Microsoft, Halifax, Legal & General and Vodafone.


Call Center World - Feb 26th to 1st Mar 02, Berlin, Germany


At this event Rosenberg will provide a clear vision of the important contributions professional call centre management makes toward a substantial growth in corporate value and therefore indicating how to gain lasting organisational success.



World Customer Contact Centre Forum - 28th Feb to 3rd Mar 02, Monte Carlo


Rosenberg’s keynote address entitled ‘the next generation contact centre: Where do we go from here?’ will take place on Friday 1st March 2002 at 08.30am. It will examine trends in the next generation contact centre and will deliver a concise update on the latest web enabling technologies for service - call me back, self-service and live web collaboration. Using specific examples, Ryan will unfold what companies have be doing in multi-channel service, people management, measurement and sales.



UCISA conference - 8th Apr to 10th Apr 02, Leeds University, West Yorkshire


Rosenberg’s presentation will take place on Tuesday 9th April 2002 at 09.00am and will bring to the fore the crucial link between the delivery of 24/7 customer service and success.



About eGain Communications Corporation


eGain Communications Corporation eGain (Nasdaq: EGAN) is a leading provider of eService software. Selected by 24 of the 50 largest global companies to transform their traditional call centres into multi-channel contact centres, eGain solutions measurably improve operational efficiency and customer retention - thus delivering a significant return on investment (ROI). eGain eService Enterprise – the company's integrated software suite - includes applications for email management, Web collaboration and self-service, and enterprise-wide knowledge management. Headquartered in Sunnyvale, Calif., eGain has an operating presence in 18 countries and serves close to 800 enterprise customers on a worldwide basis - including Vodafone, DaimlerChrysler, and ABN AMRO Bank.


To find out how eGain can help you gain customers and sustain relationships, please visit http://www.eGain.com or call the company's offices London: +44 (0) 1753 464646; - United States: (888) 603-4246; or Sydney: +612 9!
492 5400.



Editorial Contacts


Further information on eGain - including interviews, copies of the presentations and portrait photography is available, please contact either Graham Thatcher or Juliette Doel at MCC International



Graham Thatcher/Juliette Doel
MCC International Ltd
Tel: 01962 888 100
Email: graham.thatcher@mccint.com
juliette.doel@mccint.com


Ryan Rosenberg
Vice President International Marketing, eGain Communications
(Photography available)

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