Chicago Board of Options and Chicago Board of Trade become first clients to
benefit from the new alliance.
Calverton, MD, February 12, 2002 - Eyretel (London: EYR), a leading global
provider of voice and data recording, quality monitoring, and analysis
systems for customer experience management, and Riverside Technologies, a full service telecommunications company, announced they have formed a
strategic partnership to bring world class recording technology to the
financial services industry. Riverside Technologies will sell, install, and
service Eyretel's MediaTrader in customer sites, integrating the recording software with such trader telephone systems as IPC, Syntegra, and V-Band.
Chicago Board of Trade (CBOT), a Riverside-serviced client and one of
Eyretel's largest financial trading clients, will immediately receive the
benefits of the new partnership by having a single point of contact for
Eyretel service and sales through Riverside. Further, The Chicago Board of Options Exchange (CBOE), a Riverside client, recently purchased and
installed new Eyretel recording systems as a result of the partnership.
Eyretel's MediaTrader is a highly scaleable and robust call recording system for financial trading organisations. Financial services have strict compliance, risk management, and internal auditing requirements that require secure and reliable recording. MediaTrader is the only recording technology currently available that has a true graphical interface for search and retrieval of traders' telephone calls. This capability enables traders to settle questionable trades more quickly, saving both time and money. In
addition, the analytic capabilities will help organizations improve the
skills and productivity of the traders and enhance the trading process,
ultimately improving profitability.
"Eyretel's strength lies in its ability to integrate with multiple turret
systems," said Gerald Valenti, president of Riverside Technologies. "We have partnered with them because this flexibility enables us to provide the best recording solution to every customer, regardless of their current system."
"Riverside Technologies is the premier and preferred provider of technology
solutions to the financial services market," said James Reid, vice
president, global financial markets, Eyretel plc. "We believe they deliver
the high level of technical expertise and customer service that financial
organizations need for their mission-critical recording requirements."
Eyretel is a global provider of voice and data recording and analysis
solutions for contact centers. Its comprehensive suite of recording,
quality monitoring, analysis products and services both support and enhance
the customer experience management (CEM) activities in contact centers.
Eyretel develops, supplies, and integrates software and hardware systems
that allow the complete recording and analysis of all electronic customer
communication and interaction, including telephone calls, e-mail, web chat, agent assisted web browsing and desktop computer activity in both traditional and IP environments. Traded on the London Stock Exchange (EYR), Eyretel's North American headquarters are in Calverton, MD with corporate headquarters located in Leatherhead, Surrey in the UK and offices in London, mainland Europe, Hong Kong, and Australia. Eyretel's worldwide clients include The Regence Group, Canon ITS, Global Crossing, The Guardian Life Insurance Company of America, ANZ Investment Bank, CGU, and HCA-The Healthcare Company.
For more information, visit the Eyretel web site at http://www.eyretel.com
About Riverside Technologies
Riverside Technologies is a full service telecommunications company that
specialises in providing, installing, and maintaining mission-critical
solutions to the world's financial services industry. Experts in voice
trading systems, PBXs, voice recording, infrastructure cabling, and LAN/WAN
design and implementation, Riverside Technologies works with companies to
streamline the trading floor process from design stage to deployment.
Headquartered in New York, the company has offices in the major financial
centers of the United States. Clients include the Chicago Board of Options,
Chicago Board of Trade, and Euro Brokers, as well as many of the top
broker-dealers within the financial services community.
Technologies on the web at http://www.riversidellc.com
For further media information please contact:
Tel: +1 301 346 5896
Tel: +1 203 938 6912
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