“A printer is for life, not just for Christmas,” says Gartner
Tally, the computer printer specialist, today announced that it is to introduce a free 5-year onsite warranty on all colour laser printers, with immediate effect. Colour laser buyers will benefit from 5 years’ peace of mind with the free onsite warranty. Tally is the only printer manufacturer to offer such a warranty, a move largely attributable to the fact that it has always had its own team of expert field service engineers, and does not rely on third parties. This guarantees a speedy and specialised service for colour laser users.
Principal Analyst at Gartner, Malcolm Hancock, comments, “Printer vendors that focus on service and support are winning friends in the corporate space. A five-year warranty demonstrates a genuine commitment to the user – a printer is for life, not just for Christmas.”
Tally's Managing Director, Robin Edwardes, says, "We are pleased to lead the industry by giving colour laser buyers what is effectively a printer lifetime guarantee. Tally believes other printer manufacturers who don't have their own service organisation cannot offer this, and therefore cannot give total peace of mind to the user. Tally users are getting the best range of colour lasers, best warranty, best price performance, best reliability, and best total cost of ownership there is.”
Customers referred by Tally’s strategic business partners who wish to accept the 5-year warranty can register their details on www.tally.co.uk or by telephoning Tally on 0800 652 4558 . The 5-year warranty comes with a response time from the Tally field engineer of up to 3 working days.
“Of course it is the first-time fix rate that is critical to the customer, and by having the manufacturers own engineer with the right parts turn up on site this can be achieved far better by Tally,” says Edwardes. However the option also exists to upgrade to a Premium Warranty with a 1-day response.
Tally’s colour laser range of six printers for business and professional graphics users, was launched in 2001, and has attracted much interest.
“We are so confident in the performance of our products and our service team that we can define a new standard of service for colour laser users,” says Edwardes. All Tally printers come with free installation, a service not offered by other printer manufacturers.
Terms and Conditions for the 5 year warranty are available from http://www.tally.co.uk
Re-formed in 1996 following the buy-out of Mannesmann Tally from the German conglomerate Mannesmann AG, Tally has been dedicated to the manufacture and support of computer printers for more than 30 years. The company offers business users a wide range of mission critical, colour and desktop printers. These include mono/colour lasers, volume inkjet printers, high-performance matrix printers and line printers where the company is recognised as the market leader.
Tally is based in Basingstoke in the UK from where it sells into more than 60 international markets through local distributors. This new facility includes a state-of-the-art training, repair and commissioning centre and is the hub of its UK-wide service team of 18 engineers, which boasts a first-time-fix rate of 97%. Tally Ltd has enjoyed ISO9001 accreditation since 1991, and achieved Investor in People status in 1999.
A global player in the computer printer market, the company employs more than 1100 staff operating out of subsidiaries in the UK, Germany, France, Italy, Austria, Russia, Singapore and North America, and manufactures in Germany and the USA.
In the UK, the company sells through distribution partners and VARs, and corporate customers include Tesco, B&Q, Ministry of Defence, Unichem, Kwik-Fit and HSBC Bank.
For further information on Tally Ltd, please visit http://www.tally.co.uk
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