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Basildon, UK, and San Rafael, Calif.—21st February 2002: First Data Europe, Europe's largest card transaction processor and subsidiary of First Data Corporation (NYSE:FDC), and Fair, Isaac and Company, Incorporated (NYSE:FIC), today announced that First Data Europe has completed implementation of an upgraded version of TRIAD adaptive control system, Fair, Isaac’s leading account management system. The greatly enhanced TRIAD enables Europe’s largest card transaction processor to provide issuers with more profitable account management strategies.

Fully integrated with First Data Europe’s host system, this recent TRIAD upgrade improves client decisioning capability in numerous ways, including, but not limited to extensive Management Information to facilitate better analysis of the potential for reducing risk and/or maximising profitability; an estimator feature allowing for assessing new strategies before actual promotion; a greatly enhanced number of selectable decision keys; and minimised administrative effort involved in maintaining risk strategies. In summary, this upgrade provides greater flexibility and speed in terms of developing a wider variety of actions according to risk, profitability and other considerations for building customer lifetime value.

Gerald Hawkins, CEO of First Data Europe commented, “TRIAD has proven to be a very reliable account management tool in helping our clients attract and retain more profitable customers. We are very excited to provide this upgraded version of TRIAD as part of our outsourced offering. This will enable our clients to access Fair, Isaac’s latest strategy tools and decision capabilities.”

“Fair, Isaac and First Data Europe share a decade of delivering TRIAD as a high-quality account management solution to card issuers in Europe, and TRIAD has delivered huge benefits to their clients,” said Andrew Jennings, vice president, Global Processor Alliances market, Fair, Isaac. “Our ongoing commitment to upgrading and enhancing TRIAD ensures that the system will continue to help issuers deal with their evolving account management demands, and we look forward to working with First Data Europe to expand the availability of the TRIAD further into Europe and new markets.”

A representative of the Co-operative Bank, which has been processing with TRIAD through First Data Europe since 1997, considers the upgrade highly significant and timely. “To maintain a competitive advantage and to ensure that we provide the best service possible to our customers, we’re always looking ahead for advanced solutions in the market,” said Dave Hill, Credit Risk Manager of the Co-operative Bank. “This is especially true in today’s uncertain economy. TRIAD’s highly improved functionality and flexibility will help us improve individual account level treatment in strategic decision areas and increase our overall portfolio profitability.”

First Data Europe first offered TRIAD in 1991 and is currently processing in excess of 14 million customer accounts through TRIAD each month. The system allows users to apply Fair, Isaac’s analytics and decision technology to optimise key areas of account management, including credit lines, delinquent collections, over-limit balances, transaction authorisation, card reissue, performance-based pricing and marketing communications.

The TRIAD upgrade is part of First Data Europe’s ongoing “Project Genesis,” a series of IT initiatives designed to bring additional flexibility and functionality to the First Data Europe platform.

About First Data Europe

First Data Europe is the leading independent third party transaction processor in Europe and Europe’s leading Internet-only processor. First Data Europe services major banks and financial institutions in the United Kingdom, Germany, Spain, The Netherlands and the Middle East. It has been active in the UK for 10 years and is part of the US First Data Corporation.

For more information, please visit the company's Web site at

About First Data Corp.

First Data Corp. (NYSE: FDC), with global headquarters in Denver, powers the global economy. As the leader in electronic commerce and payment services, First Data serves approximately 2.8 million merchant locations, 1,400 card issuers and millions of consumers, making it easier, faster and more secure for people and businesses to buy goods and services using virtually any form of payment. With 29,000 employees worldwide, the company provides credit, debit, smart card and stored-value card issuing and merchant transaction processing services; Internet commerce solutions; Western Union® money transfers and money orders; and check processing and verification services throughout the United States, United Kingdom, Australia, Canada, Mexico, Spain and Germany. Its money transfer agent network includes approximately 120,000 locations in more than 185 countries and territories.

For more information, please visit the company's Web site at

About Fair, Isaac

Fair, Isaac and Company is the pre-eminent provider of creative analytics that unlock value for people, businesses and industries. The company’s predictive modelling, decision analysis, intelligence management and decision engine systems power more than 14 billion decisions a year. Founded in 1956, Fair, Isaac helps thousands of companies in over 60 countries acquire customers more efficiently, increase customer value, reduce risk and credit losses, lower operating expenses and enter new markets more profitably. Most leading banks and credit card issuers rely on Fair, Isaac’s analytic solutions, as do insurers, retailers, telecommunications providers and other customer-oriented companies.

For more information, visit

Fair, Isaac, TRIAD and FICO are trademarks or registered trademarks of Fair, Isaac and Company, Inc., in the United States and/or in other countries. Other product or company names herein may be the trademarks or registered trademarks of their respective owners.


Catherine Webster/Sonia Panchal
Key Communications
+ 44 (0) 20 7580 0222

Richard Cooper
First Data Europe
+44 (0) 1268 296308

Brian Cooper
Fair, Isaac
+44 (0) 870 420 3617

Anna Solberg
Fair, Isaac
+44 (0) 870 420 3722

Angela Carlson
Fair, Isaac
+1 415-492-5373

This press release was distributed by ResponseSource Press Release Wire on behalf of Citigate Communications (London) in the following categories: Consumer Technology, Personal Finance, Business & Finance, Computing & Telecoms, for more information visit