Enigma’s 3C Platform, integrated with IBM Technology, will provide Content,
Commerce and Collaboration for Original Equipment Manufacturers
Enigma Inc. and IBM (NYSE: IBM) today announced an integrated product solution that will enable original equipment manufacturers (OEMs) and operators of capital equipment to combine decision-support systems and e-commerce solutions for their aftermarket management needs. The offering combines IBM’s WebSphere, Content Manager, SecureWay system and MQ-Series with Enigma’s 3C Platform to improve OEM-operator relationships, increase aftermarket services and boost spare parts revenue.
IBM’s e-business applications integrated with Enigma’s 3C Platform (content, commerce and collaboration) allows manufacturers to create and securely deliver an intelligent, extensible Web-based application that combines parts illustrations, service bulletins, thousands of maintenance manual pages and parts catalogues to operators of their equipment. This joint solution increases the commerce and communications elements by creating a more secure channel for accessing content and placing orders. In addition, it keeps the application’s end users, mechanics and engineers who are maintaining and repairing the machinery, in touch with each other and the OEM through real-time messaging capabilities. As a result, OEMs have an enhanced e-business platform that ties them closer to their customers (operators) and channel partners to drive additional spare parts sales. In turn, equipment operators can improve maintenance processes, streamline parts ordering and reduce costly equipme!
The complete product solution includes the following:
- Enigma’s 3C Platform integrated with the IBM Content Manager allows OEMs to automatically publish and update their technical content and product catalogs.
- The IBM SecureWay Directory combined with Enigma’s 3C offering allows user authentication retrieval and authorisation properties from a Lightweight Directory Access Protocol (LDAP) server that will enable secure and personalised access to content and commerce transactions.
- The IBM MQ-Series connected with Enigma’s 3C Platform provides a messaging interface that will integrate with other enterprise applications and enables companies to use less time, skill and resources to establish an e-business presence.
“An effective support chain must integrate seamlessly with key enterprise business processes like ERP, SCM, and CRM,” said Greg Dietzel, general manager for IBM’s global Aerospace & Defence business. “Enigma’s leading support-chain application software and IBM’s leading middleware for enterprise integration together deliver real business value while effectively integrating with our customers’ legacy systems.”
“The integration of our solutions with IBM’s product line is the next crucial step in the IBM-Enigma alliance,” said Jonathan Yaron, CEO of Enigma. “An increasing number of capital equipment manufacturers in numerous vertical markets are understanding the value of a combined content, commerce and collaboration solution for maximising the revenue and customer relationship value of their aftermarket support chain. This integration will make it simple for customers to roll out a full-scale solution that will be highly beneficial for both their customers and themselves.”
Enigma, an IBM Premier Business Partner, is the leading provider of e-commerce platforms for the support chain. Through integrated content, commerce and collaboration capabilities, Enigma solutions enable manufacturers to capture a greater share of highly profitable aftermarket revenues and maintain better post-sale relationships with customers.
Typical applications of Enigma technology include e-commerce sites, e-catalogs, illustrated parts catalogs, interactive electronic technical manuals, Web annotation capabilities and Web-based self-service product support. Enigma’s rapidly expanding list of customers includes GE Aircraft Engines, Pratt & Whitney, Rolls-Royce, Bombardier, Hewlett-Packard, Ameritech, Lucent, Bell South, Nokia, Sun Microsystems, John Deere, Mack Trucks, Mazda, Citroen-Peugeot, Freightliner, Motorola, Cummins Engines and Delta Air Lines. Enigma is a privately held company, headquartered in Burlington, Mass., with offices in San Francisco, London, Munich, Toronto, Tokyo and Tel Aviv.
For more information, visit Enigma’s World Wide Web site at http://www.enigma.com
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