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Cambridge, UK, 27th February 2002. C3, Europe’s leading supplier of Windows-based converged communications platforms for call handling and e-business, has developed and introduced Simple Network Management Protocol (SNMP) support for its Apcentia communications platform.

Today, SNMP is the most commonly used method by which machines on a network can be monitored and/or remotely managed. Although initially designed as a network management protocol for the TCP stack, SNMP can now manage devices on virtually any network type.

SNMP support will enable C3’s customers to monitor activities running on the Apcentia platform more efficiently, as well as monitor a host of other business devices operating within the same network environment. Key areas that can be monitored using SNMP include: hard drives, memory, CPUs, blades (i.e. fax, voice processing, speech recognition resource cards etc.), number of calls in/out, duration of calls in/out and total calls in/out.

Features of C3’s new SNMP support include the ability to:

* Identify problems on the platform or on attached devices within seconds of them occurring

* Foresee and prevent issues that may adversely affect data storage, system thru-put, external connectivity, disk drives etc.

* Set alarms relating to network problems or system faults

* Generate real time statistics covering all aspects of call information including: call duration, calls in/out, errors, percentage of utilisation etc.

The C3 SNMP module constantly monitors over 128 different system statistics which are accessible via the network management system.

SNMP is applicable to small and large system installations and can be purchased as an upgrade to an existing C3 system. It is also beneficial to clients who co-locate equipment as SNMP outputs can be integrated with supplier or outsource network management systems.

“In today’s multi channel service provider world, control and management is everything” said John Wood, Sales and Marketing Manager at C3. “The addition of SNMP support on the Apcentia platform will enable our customers to more flexibly monitor and manage the availability of services and features, providing that extra edge that SPs need to get multi channel service up and running quickly and efficiently”.

About Apcentia

C3's Apcentia is a scaleable Wiindows-based communications platform designed for network operators, service providers, large scale enterprise and public sector usage. It is scaleable to tens of thousands of lines and supports: IVR services; pre-paid services; Voice, fax and email messaging; Call switching and queuing; contact centre applications; auto attendant applications; and Internet services. It is widely used internationally by operators of calling card services, IVR services and value added network services.

About C3

C3 is a leading supplier of Windows-based converged communications platforms for call handling and e-business applications. The company has installed over 200,000 lines of converged communications technology worldwide for calling card, IVR, Audiotex, automated attendant, emergency response, contact centre and voice mail since 1990. C3 is based in Cambridge, UK.

For more information, visit the company's Web site at

For enquiries, please call

Susan Hunt, C3, Tel: +44 (0) 1223 427700 email:

Michael Gray/ Adrienne Routledge, Gray Associates Ltd. Tel: +44 (0)20 8744 9168

This press release was distributed by ResponseSource Press Release Wire on behalf of Gray Associates in the following categories: Consumer Technology, Personal Finance, Business & Finance, Computing & Telecoms, for more information visit